Book-Return Policy and Authorization Request Form

(Jumpbooks/eTextbook policy at bottom of page)

What can be returned?

Regular Textbooks and Packages

  • Books in new, resalable condition may be returned within 30 days of purchase, or 30 days from the start of the term (CDL, School for Graduate Studies, etc.) with prior approval from the bookstore.
  • Shrink-wrapped items that have been unwrapped are not returnable.
  • Videotapes are not returnable, except where noted.
  • Audiotapes are not returnable.
  • Damaged packages may be refused at time of delivery.

Shipping and Handling

  • The shipping and handling charge is nonrefundable.
  • Returns must be shipped via an insured carrier such as UPS (recommended); call 800-PICKUPS (800-742-5877) to find a UPS location near you.

For Jumpbook eTextbook Rental Purchases

You may cancel your Jumpbooks e-textbook digital rental and request an immediate refund within 14 days of your initial purchase, provided that:

  • you have viewed and/or printed, in total, less than 20 percent of the Jumpbooks e-textbook rental (including "strolling/scanning" through the book)
  • you have not yet used the access code for any online resource included with your e-textbook rental purchase.


  • If you have accessed your e-textbook and checked out any part of it to view offline, it will have to be checked in as percentage used eligibility. If you rent a Jumpbooks e-textbook, request a refund, and then rent the same Jumpbooks e-textbook, you will not be eligible to request any further refunds for that Jumpbooks e-textbook.
  • In order to request a refund, you must contact the bookstore at 800-847-3000, ext. 2365, or email within 14 days of the date of your purchase, not from the start date of the course. When you purchase a Jumpbook, you are actually purchasing a subscription to an e-textbook rental that usually expires 180 days from the date of purchase. You will not have access to the e-textbook rental after that time.  Please take this into consideration when purchasing to be sure you will still have access at the end of your study.

Return Authorization

For authorization to return print books, print and complete this form and either fax to 518-583-0801, mail to ESC Bookstore, 111 West Avenue, Saratoga Springs, NY 12866, or email Tammy Gagnon at For e-texbook purchases, please follow directions above.

Student ID number____________________________________

Student name________________________________________

Email address________________________________________

Daytime phone number_________________________________

Book order number____________________________________

Stock number(s) to return:

_____________ _____________ _____________

_____________ _____________ _____________

_____________ _____________ _____________