Collegewide Student Services
Who to Contact for Support
It is important to contact the right person when you have a concern. Below is information that will help you identify who to contact and how to contact them. To view the contact information, click the "+" to expand.
Your Mentor
Contact your mentor for help with:
- academic records
- degree planning
- choosing studies for the next term, including cross-registration
- solving problems related to studies and academic skills.
Find your mentor in the college directory.
Note: Your mentor's college email address is based on this pattern: Firstname.Lastname@esc.edu (note the period between the first and last name). For example, Jane Smith's email address would be jane.smith@esc.edu.
The Student Information Center
Contact the Student Information Center with questions regarding:
- admissions
- financial aid and billing
- registration
- records
- other administrative services.
Phone number:
800-847-3000, ext. 2285
Hours:
Monday-Friday: 8:30 a.m.-5 p.m. EST
Your Local Student Services Professionals
Contact your local student services professional for help with:
- disability services (list of contacts)
- filing an academic appeal or student grievance
- questions about administrative procedures, incompletes
- difficulty with another student
- problems that you have not been able to resolve with your mentor or an administrative office; a list of contacts for local centers and programs is available, along with a brief explanation of the process for resolving student problems.
Your Local Directors of Academic Support
Contact your local director of academic support for help with:
- writing, reading, mathematics, and statistics
- online and local tutoring services
- study skills (critical thinking, time management, and more).
Technology Helpdesk
Contact the college helpdesk with questions regarding college technology:
Phone number:
800 847-3000, ext. 2420
Hours:
Sunday: 1 p.m.-9 p.m. EST
Monday – Thursday: 9 a.m.-9 p.m. EST
Friday: 9 a.m.-5 p.m. EST
Having issues with your college login? Please see our information about college accounts and logins.
Go to the helpdesk website to submit a help request online or search the knowledge base.
Librarians
Contact the college librarians with questions regarding:
- information and inquiries regarding the library
- information about how to conduct research.
Phone Number:
800-847-3000, ext. 2222
Hours:
Sunday: 1 p.m.-9 p.m. EST
Monday-Thursday: 9 a.m.-9 p.m. EST
Friday: 9 a.m.-5 p.m. EST
Email:
Chat:
Chat with a librarian via AIM, MSN and Yahoo. Look for esclibrary.
Note: If the librarian is offline, please ask your question using the online question form or one of the other methods above.
Office of Safety and Security
Contact the Office of Safety and Security with questions regarding the following:
Contact Information
Office of Safety and Security
Non-emergency: 518-587-2100, ext. 2800
Immediate emergencies requiring local police, fire services or ambulance: (from a college phone) 9-911
Emergency incident reporting:
518-587-2100, ext. 2899
Director of Safety and Security
Thomas A. Vumbaco
518-587-2100, ext. 2800 or ext. 2900
Senior Staff Assistant
John H. Szyikowski
518-587-2100, ext. 2825
Assistant Vice President for Administration
Rick Barthelmas
518-587-2100, ext. 2868
Discrimination Complaint Procedure
Contact your local affirmative action officer with questions regarding:
- Assistance with allegations of discrimination
- Discrimination complaint procedure
PDF files can be opened and read with Adobe Acrobat Reader. If Acrobat Reader is not installed on your computer, you can download it for free from Adobe. If you are unable to access the form and would like to request a printed copy, please contact your local student service professional.
Contact Information
Phone number: 518-587-2100, ext. 2265
Email: Affirmative Action Officer Mary Morton
