Empire State College’s Telephone Counseling Service

Talk One-2-One         800-756-3124

What is Talk One-2-One?

Talk One-2-One is a resource for confidential, convenient, 24/7 support for a number of problems that may be challenging your health or well-being. We believe that no concern  is too small.

You can call us for a wide range of issues such as dealing with stress, anxiety, family problems and drug/alcohol use.

How does it work?

To access Talk One-2-One, simply call 800-756-3124 anytime, day or night. There’s somebody to talk to 24 hours a day, seven days a week, 365 days a year.

Do I talk to someone over the phone or in person?

You start off by calling 800-756-3124 and talking to one of our counselors on the phone. Many times problems can be resolved within that phone call. Sometimes things are a little more complicated and you may want to meet with someone in person to talk through your issue more in-depth.

In that case, we would find you an in-network counselor close to your center, home or work so you could talk to someone face-to-face, or, if you prefer, over the phone. Empire State College students are eligible for up to three face-to-face or telephone counseling sessions.

We try to match you with someone who takes your insurance so that, should you need additional sessions, your appointments could be covered through insurance.

Is there a charge?

There is no cost to you for the first three counseling sessions. Talk One-2-One is a free service for all Empire State College students.

Will anyone know if I access this service?

Talk One-2-One is completely confidential. Nobody will know you called us unless you tell somebody.

Please note: in the case where we think you may be a danger to yourself or others or are experiencing any violence, we may need to break confidentiality to ensure that you get assistance. If we need to break confidentiality, we inform you that we are going to do so and work with you to find an appropriate professional or support person to assist you.

What are some of the kinds of problems that Talk One-2-One could help me with?

Students are encouraged to use this resource for a broad range of issues — no issue is too small. Examples of problems students call us about include:

  • stress over studies
  • worry about finances
  • drinking too much
  • coping with a problem relationship
  • balancing school, work and home life
  • depression
  • divorce.