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Bookstore

• General Information
• Key Contacts
> Ordering Information
• Online Ordering
• Bookstore Order Form
• Order Tracker
• FAQ
• Orders--FA or VESID
• Buy Back Program
• Book Return Policy
• Merchandise

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Ordering Information

Bookstore Home >

How to Order Educational Materials

General Order Information:

To order online for current term, click here: www.esc.edu/onlinebookorder.

Complete the Course Materials Order Form and FAX, mail or phone to bookstore.

Orders are shipped via UPS; please include a complete street address, with floor, apt., room, etc. Domestic shipments take 2-7 days via UPS. Click here to track your UPS order. Click Here to view time in transit map for shipments from Empire State College Bookstore.

Please remember to include course numbers on order if applicable.

Note: Your order will be returned if payment is short. There is a $20 fee for returned checks.

To submit completed order:

FAX orders to: 518 583-0801

For VISA, MasterCard, American Express or Discover orders: 518 587-2100 or 800 847-3000, ext. 2365 or 2383.

For Financial Aid orders: 518 587-2100 or 800 847-3000, ext. 2370. Financial aid orders must be submitted on-line or accompanied by a signed promissory note.

Mail orders to:
Empire State College Bookstore
111 West Avenue, Saratoga Springs, NY 12866-6048

When your order arrives:

Check order against packing slip. If there is a shortage, or damage from shipping, keep all packing materials and report the problem immediately to the bookstore at 518 587-2100 or 800 847-3000, ext. 2383. Or email Sheila Redder
Return Policy:

Unmarked books and unopened software can be returned...
...within 30 days of purchase or 30 days from start of term.
and
...with prior authorization from the bookstore.
For detailed information and authorization request form, click here.

The handling fee is not refundable.

Allow 30 days for your refund to be processed.

Orders for shipment outside the contiguous 48 states (Alaska, Hawaii, Canada and Overseas)

These orders must include a $6 handling fee in addition to prepaid freight. Duties or taxes are additional and must be paid by the student at time of delivery. A telephone number must be included with your order. Additional charges will apply for Priority Mail to FPO or APO addresses. Please contact the bookstore at 518 587-2100 or 800 847-3000, ext. 2365 for shipping costs for your specific order. All orders will be shipped Air Freight unless otherwise specified.