Student Problem Resolution

Occasionally a student encounters a problem that s/he is not able to resolve with his or her mentor or an adminstrative office. Staff are available at each center and most programs to assist students. These staff members investigate and facilitate the resolution of student complaints. The role is not one of an advocate for either party, but rather as a neutral investigator of the complaint.

For more information on college policies, see the Policies and Procedures section of this site, which includes the policies and procedures for academic appeals, student conduct, grievance and accommodations for students with disabilities.

Students should contact the the person listed at their home center.

Center for Distance Learning:
David Caso
Director of Student and Academic Services
113 West Avenue
Saratoga Springs, NY 12866
Phone: 518-587-2100 or 800-847-3000, ext. 2300
E-mail: cdlstudent@esc.edu

Center for Graduate Programs:
Pat Ryan
Assistant Director of Graduate Studies for Student Services
111 West Avenue
Saratoga Springs, NY 12866-4390
Phone (518) 587-2100 ext. 2267
E-mail: Pat.Ryan@esc.edu

Center for International Programs:
Francesca Cichello
Coordinator of Student Services
125 High Rock Avenue
Saratoga Springs, NY 12866
518 587-2100 ext. 2428
E-mail: Francesca.Cichello@esc.edu

Central New York Center:
Susan Voutsinas
Coordinator of Student Services
219 Walton Street
Syracuse, NY 13202-1226
Phone: (315) 472-5768
E-mail: Susan.Voutsinas@esc.edu

Genesee Valley Center:
Audrey Lynch
Student Services and Retention Specialist
1475 Winton Road, North
Rochester, NY 14609-5803
Phone: (585) 224-3210
E-mail: Audrey.Lynch@esc.edu

Hudson Valley Center:
Karin Dedrick
Coordinator of Student Services
Newburgh Unit
Three Washington Center, Second Floor
Newburgh, NY 12550 USA
Phone: 845 563-9905, x 3451
E-mail: Karin.Dedrick@esc.edu

Long Island Center:
Kristi Syrdahl
Coordinator of Student Services
Trainor House
PO Box 130
Old Westbury, NY 11568-0130
Phone: 516 876-4862
E-mail: Kristi.Syrdahl@esc.edu

Metropolitan Center:
Carl Burkart
Coordinator of Student Services
325 Hudson Street, Fifth Floor
New York, NY 10013-1005
(corner of Vandam)
Phone: 646 230-1203
E-mail: Carl.Burkart@esc.edu

Niagara Frontier Center:
Marlene Weiler
Coordinator of Student Services
617 Main Street, Third Floor
Buffalo, NY 14203-1498
Phone: 716 853-7706 ext. 306
E-mail: Marlene.Weiler@esc.edu

Northeast Center:
Joan Johnsen
Coordinator of Student Services
21 British American Blvd.
Latham, NY 12110
Phone: 518 783-6203
E-mail: Joan.Johnsen@esc.edu


The student should first attempt to resolve the problem with the staff at their respective center or program. In the event that a student complaint is unable to be resolved through the center or program, the student may then contact:

Patricia Myers
One Union Avenue
Saratoga Springs, NY 12866-4391
Phone: (518) 587-2100, ext. 2263
E-mail: Pat.Myers@esc.edu