A list of Frequently Asked Questions and their answers is available further down this page.
Interlibrary loan is a service that allows members of one library to borrow journal articles, book chapters, and other digital materials from other libraries.
Eligibility to use interlibrary loan:
Interlibrary Loan is a service that allows all SUNY Empire students, staff and faculty to request digital materials such as articles and chapters.
First confirm that the materials you are requesting are not already available to you through our Library's own collections. Give as much information as possible about the materials you are requesting, including:
Use of OneSearch to find the the citation is the easiest way to get all this information automatically populated into the request form.
There are no charges for using Interlibrary Loan.
Not anymore.
The ILL book delivery program ended several years ago for a variety of reasons. You can still request one chapter from a book, which will be delivered electronically. And, you can also request that the library purchase an ebook for you.
You can also go to any SUNY or CUNY library and use your SUNY Empire photo ID to borrow books. Please call ahead to inquire about parking options and visitor policies.
Click the Login link at the top of the Interlibrary Loan page. It will take you to the SUNY Empire login screen. If it is your first time accessing Interlibrary Loan, you'll arrive at the New User Registration, and then you'll be able to make electronic requests right away.
Your account is directly tied to your SUNY Empire login - you cannot create a second or separate account.
If you forget your password, then you will need to contact ITS, because it is the password for your institutional login.
You must submit a valid email address to receive notification of the status of your request. You also will receive notifications of cancellations or updates to your request via email.
Requests may be cancelled for a number of reasons such as cost or that no library can supply the material. The cancellation message will contain details about why we canceled the request.
Journal articles and some book chapters will be made available to you to read and download through the ILL system. You will get a link in the notification email where you can download the item.
Download and save your files and you may keep them forever.
Through ILLiad, you will receive articles and book chapters as PDF files, and you can download them. You can read more about electronic delivery on ILLiad's electronic delivery information page.
Please fill out the Ask a Librarian Form.
Has it been less than 48 hours? If so, then don't worry because they may have been hard to find, so they are still being processed.
You can fill out the Ask a Librarian Form about missing items.
If you have moved, you must change your address in the system or you will not receive materials that are shipped to you.
Please fill out the Ask a Librarian Form.