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OIT News and Alerts

111 and 113 West Ave. Network Upgrade on Sunday, Dec. 14

Posted December 9, 2014

The Office of Integrated Technologies will be performing a network upgrade on Sunday, Dec. 14, from 7 a.m. to 3 p.m. Phone and network services including wireless) at 111 and 113 West Ave. will be unavailable during this time. This work is part of a larger project that includes installing all new networking equipment at 111 West Ave. to improve the overall reliability of networking services in both buildings. ... MORE

Migration of the Helpdesk Platform from DeskPro to ServiceNow.

Posted December 5, 2014

The Office of Integrated Technologies is in the process of planning the migration of our help desk platform from DeskPro to ServiceNow. ServiceNow is a cloud-based technology platform that will optimize the process that we use to deliver service to our students, faculty and staff. ... MORE

111 and 113 West Ave. Network Maintenance, Sunday, Dec. 7, 2014 from 8 a.m. to Noon

Posted December 1, 2014

The Office of Integrated Technologies will be performing network maintenance on Sunday, Dec. 7 from 8 a.m. to noon. Phone and network services (including wireless) at 111 and 113 West Ave. will be unavailable during this time. ... MORE

Hardware Maintenance Nov. 23rd Affecting Several Enterprise Systems

Posted November 21, 2014

The Office of Integrated Technologies will be performing hardware maintenance on Sunday, November 23rd, 2014 from 7 - 12:00 noon. ... MORE

Changes Coming to College Homepage Wednesday

Posted November 18, 2014

The Empire State College homepage will be unveiled with a new look and feel on Wednesday afternoon, Nov. 19. The new design will offer a better experience for prospective students, while still serving the needs of current students, staff, faculty and alumni. ... MORE

Network Maintenance at 111 and 113 West Ave. on Nov 21

Posted November 14, 2014

The Office of Integrated Technologies will be performing network maintenance at 111 and 113 West Ave. on Friday, Nov. 21 from 6 - 8 am. Phone and network services (including wireless) will be unavailable during this time. ... MORE

Systems Maintenance on Sunday, Nov. 16

Posted November 14, 2014

The Office of Integrated Technologies will be performing maintenance on several college systems on Nov. 16,6-8 a.m. This will impact registration, MyESC, email and the college's mobile system. ... MORE

ESCnet/Exchange Maintenance on Sunday, Nov. 16

Posted November 13, 2014

The Office of Integrated Technologies will be performing maintenance on ESCnet/Exchange on Sunday, Nov. 16, 8-8:30 a.m. ESCnet/Exchange may be unavailable during this period. ... MORE

Systems Maintenance on Friday, November 14

Posted November 7, 2014

The Office of Integrated Technologies will be performing network maintenance at 111 West on Friday, Nov. 14, from 6-8 a.m. Phone and network services (including wireless) will be unavailable during this time. ... MORE

Systems Maintenance on Friday, November 7

Posted November 6, 2014

The Office of Integrated Technologies will be performing server maintenance on 11/7/2014 from 6a.m. until 8 a.m. E.T. Access to email archives and the "My Academic Documents" website will be interrupted during this time. ... MORE

Systems Maintenance on Thursday, November 6

Posted November 4, 2014

The Office of Integrated Technologies will be performing system maintenance Thursday, Nov. 6 from 6 - 8 a.m. on the several systems. ... MORE

Update Hudson Valley Center Phone System

Posted November 3, 2014

Nov. 3, 3:00 pm: Inbound calls to the Hartsdale location, which were receiving a busy signal the morning of Nov. 3., are now receiving inbound calls. The cause of the problem is still being investigated. ... MORE

The deadline for the Annual Technology Survey is Sunday, November 2

Posted October 29, 2014

Empire State College is very interested in hearing your thoughts and opinions regarding the quality and effectiveness of technology services at our institution. ... MORE

Email Spam Filter Maintenance Oct. 30

Posted October 27, 2014

The Office of Integrated Technologies will be performing maintenance on our email spam filter on Oct. 30, 6-8 a.m. ... MORE

First Annual Technology Survey

Posted October 16, 2014

The Office of Integrated Technologies plans to start conducting annual surveys regarding the quality and effectiveness of technology services at our institution. The survey will focus on areas such as connectivity and access, the quality and effectiveness of our websites, online services and our ability to collaborate through technology. ... MORE

Colleague (Datatel) System Maintenance October 19th

Posted October 16, 2014

The Office of Integrated Technologies will be performing Colleague (Datatel) system maintenance on Sunday, October 19th, 2014, from 7am to noon. We will also be performing hardware maintenance which may cause slowness on some servers. ... MORE

Oct. 16, Evening Network Maintenance at 2 Union Ave.

Posted October 14, 2014

The Office of Integrated Technologies will be performing maintenance on equipment at 2 Union Ave. in Saratoga Springs on Thursday, Oct. 16, from 6-10 p.m. ... MORE

Moodlerooms Routine Maintenance – October 16

Posted October 9, 2014

The Moodlerooms Learning Management System will be offline from 3 - 5 a.m.(ET) on October 16 for routine maintenance. ... MORE

Thin Client/Connect Platform Upgrade

Posted October 9, 2014

The Office of Integrated Technologies will be performing software and license upgrades on the Thin Client/Connect platform on Friday, Oct. 10, 2014, from 9:30 to 10:30 a.m. ... MORE

Nolij, Informer and Hardware Maintenance, Sunday, Oct. 5, 2014

Posted September 29, 2014

The Office of Integrated Technologies will be performing software and hardware maintenance on Sunday, Oct. 5, 2014, from 7 a.m. to noon. ... MORE

Intermittent Login and Slowness on the College Website

Posted September 22, 2014

On Friday, Sept. 19, student, faculty and staff experienced slowness or intermittent login problems with various Empire State College website pages. The majority of page display issues and login problems were resolved by 4 p.m. Sunday, Sept. 21. ... MORE

Colleague (Datatel) and Informer Software Maintenance Sunday, Sept. 28

Posted September 22, 2014

The Office of Integrated Technologies will be performing Colleague (Datatel) system maintenance on Sunday, Sept. 28, from 7 a.m. to noon. Informer Software will also be upgraded to version 4.5.X during this time. ... MORE

Moodlerooms Display Issues with IE8 and IE9

Posted September 4, 2014

Please be aware that Internet Explorer browser versions 8 and 9 are displaying Moodlerooms course pages with a blue background. This may impact your ability to view course content. ... MORE

OIT System Hardware Maintenance, Sunday, Aug. 31

Posted August 27, 2014

The Office of Integrated Technologies will be performing maintenance on hardware devices in 2 Union Ave. on Sunday, Aug. 31, 2014 between 8 a.m. and 10 a.m. ... MORE

OIT Single Sign-on maintenance, Thursday August 21st

Posted August 18, 2014

The Office of Integrated Technologies will be testing the fail over procedure for single sign-on on Thursday, August 21st, 2014 between the hours of 6 a.m. and 8 a.m. ... MORE

Statistical Package for the Social Sciences (SPSS) to be Upgraded to Version 22

Posted August 5, 2014

The Office of Integrated Technologies will begin upgrading SSPS from version 21 to version 22 the week of Aug. 11. ... MORE

Moodlerooms Semi-Annual Upgrade August 6

Posted July 29, 2014

System will be down from 11 p.m. Wednesday night until 8 a.m., Thursday, Aug. 7. ... MORE

July 21, 2014 Network Outage at 111 and 113 West Avenue

Posted July 23, 2014

On Monday, July 21, there was a network outage at 111 and 113 West Avenue in Saratoga Springs. It started at approximately 9:30 a.m. and was restored at approximately 6 p.m. This outage affected all network-dependent devices including phone, email, printers and access to the Internet. All phone calls made to these locations during the outage went directly to phone mail. ... MORE

To the ESC College Community

Posted May 1, 2014

The Department of Homeland Security is advising people to discontinue using all versions of Microsoft’s Internet Explorer (IE) Web browser because of a security vulnerability. ... MORE

Email Phishing Scam

Posted April 16, 2014

Have you ever received an email from Empire State College IT support asking you to provide your username and password? Frequently, the emails claim that your email account will be deleted or closed if you do not respond. They are known as "phishing" emails. ... MORE

Changes for Managing Your Email Spam

Posted April 11, 2014

Email that the system has identified as spam is quarantined (trapped) before it reaches your email inbox. End User Quarantine (EUQ) is a user interface through which you can manage trapped mail held in quarantine. We have installed a new release of EUQ and a few things have changed. ... MORE

Moodlerooms Semi-Annual Upgrade December 26

Posted December 18, 2013

Moodlerooms Semi-Annual Upgrade Begins at 11 PM December 26; Fixes and New Features Coming for January Term. System will be down from 11 p.m. Thursday night until 8 AM, Friday, December 27. ... MORE

ANGEL Learning Management System is No Longer Available

Posted December 17, 2013

As of December 17, 2013 access to ANGEL Learning Management System is no longer available. ... MORE

Monday, Dec. 9 SUNY Secure Employee Services Portal (Including Time and Attendance) login is changing

Posted December 5, 2013

Starting Monday, Dec. 9 2013, the SUNY Employee Services Portal will now use the college’s web single sign-on for access. The SUNY Employee Services Portal provides access to SUNY wide applications such as SMRT, E-Business Services, Time and Attendance, Degreeworks and more. ... MORE

Students: Get Ready for the September Transition from ANGEL to Moodlerooms

Posted July 15, 2013

In preparation for the transition from the ANGEL learning management system (LMS) to Moodlerooms with the start of the September 2013 term, the Office of Integrated Technologies will introduce a new website for students called the Moodlerooms Learning Center, which went live on the afternoon of July 15. ... MORE

Moodlerooms Production Server Upgrade Completed

Posted July 11, 2013

The upgrade of the Moodlerooms production was completed as of July 11. The upgrade began July 10, 24 hours earlier then the time scheduled by the vendor. We are working with the vendor to ensure that all future upgrades are performed as scheduled. ... MORE

Moodlerooms Production Server Upgrade Scheduled from 11 p.m. Thursday, July 11, to 8 a.m. Friday, July 12

Posted July 9, 2013

Faculty and staff who are using the Moodlerooms production server at www.esc.edu/moodle to prepare for the September 2013 term will encounter sporadic access issues during this period. ... MORE

Faculty and Staff Invited to Participate in Survey About Using Technology for Collaboration

Posted April 5, 2013

David O’Neill, vice president of the Office of Integrated Technologies, and Deb Amory, acting provost, are jointly sponsoring conversations across the college to learn more about the varied technology spaces and methods that are used for collaboration. ... MORE

Have You Migrated to Entrinsik Informer Web Reporting?

Posted March 12, 2013

March 31 is the last day Entrinsk Informer 3.2 interface will be available. All users should have migrated to the Entrinsik Informer Web Reporting interface at this time. ... MORE

New College Website Launched: Moodlerooms Learning Center

Posted February 27, 2013

To support the college's migration from ANGEL to Moodlerooms planned for the September 2013 term, the Moodlerooms Project Team is pleased to announce a new Moodlerooms Learning Center. ... MORE

Using the Online Library with Mobile Devices

Posted October 1, 2012

The Empire State College online library has a new addition to its website, "Using the Library with Mobile Devices." ... MORE

FITs Supporting the Needs of 21st Century Learners: Faculty Development with Tools of Engagement

Posted September 17, 2012

Thanks to a generous grant from the SUNY Provost’s office, the FITs are now in the process of creating a faculty development program to be rolled out to the college’s seven regional centers in the spring of 2013. ... MORE

Update on Moodle/Mahara project

Posted September 10, 2012

It's the start of a new academic year and a good time to provide an update on Moodle/Mahara project. ... MORE

Collegewide Google Apps for Education Project Underway at OIT

Posted September 4, 2012

The Office of Integrated Technologies (OIT) has established a working group to examine the feasibility of implementing Google Apps for Education across the college. ... MORE

Office of Integrated Technologies Completes Two-Year Process to Implement Single Sign-On for Websites

Posted July 19, 2012

Effective July 20, 2012, after two years of planning and implementation, the Office of Integrated Technologies has completed the initial implementation of Web Single Sign-on (SSO). ... MORE

Elluminate Live Web Conferencing Tool to be Upgraded to Blackboard Collaborate 12

Posted July 2, 2012

The Office of Integrated Technologies will be upgrading to the latest version of Blackboard Collaborate over the next few months. ... MORE