What Enterprise Systems and Infrastructure Does
- Administrative systems infrastructure: manage and maintain data warehouse software including Welland, Wherescape and SQL Server; videoconferencing systems; electronic document storage and retrieval via Nolij; help desk ticketing system-Deskpro; Web presence content-management system-Terminalfour Site Manager (t4); collegewide security infrastructure
- Data management and network security services: ensure protection and integrity of the college's enterprise data; provide network backups and data retrieval; establish standards and access protocols for enterprise network services and access; manage identity- and access-management services including active directory, LDAP (Lightweight Directory Access Protocol) and CAS (Central Authentication Service); manage SSL (Secure Sockets Layer) certificate purchases
- Enterprise software licensing and management: procure and vend enterprise-software packages and associated licensing for collegewide end-user applications and operating systems, including Microsoft, Adobe, Domino and Unidata products and Windows, Linux, SQL (structured query language) and project servers
- Hosted systems: organizes the research and selection of a new system, taking a forward-looking approach in assisting with the development of the college's integrated technology architecture
- IT facilities management: coordinate and manage physical design and layout of telephone, data communications, power and HVAC (heating ventilation and air conditioning) infrastructure
- Networking systems: design and maintain networking systems environment, including selection and maintenance of network appliances and configurations in support of collegewide security systems, data and telecommunications
- Physical and virtual server systems management: technical support and maintenance of physical and virtual servers and operating systems; monitor and manage network volume; benchmark new network systems; distribute and manage usage of virtual environment devices such as thin-client appliances
- Telecommunications management: procure and maintain collegewide telephone system hardware and software, voicemail, ECAS (enterprise call accounting software) and BCMS (basic call management system).
For more information about these services, go to OIT services and support.
To request services submit a technology support request.