What User Support Services Does

  • Computer workstation deployment and connectivity: provide configuration, scheduled maintenance and ongoing support for college-owned telephony, MIS devices and peripherals with working internet and network connections, approved hardware and software programs and upgrades
  • Employee login accounts management: create, delete and troubleshoot Lotus Notes accounts for faculty, emeritus faculty and staff; manage web-based accounts for ESCnet functions, for example, the adjunct faculty payroll system
  • General systems support: process changes or fix incongruities in Lotus Notes address books and Datatel records. Manage the college's email distribution lists and resolve basic email and mail-forwarding issues
  • Knowledge management:  provide on-demand training through personal consultation or synchronous conferencing tools and other self-help materials; research and evaluate emerging technologies to promote the delivery of new types and levels of support
  • Online learning environment support: diagnose and resolve Moodlerooms user issues involving access, navigation, content, communication, assignment and assessment submissions, discussion boards and evaluations
  • Online registration support: diagnose and resolve user issues involving registration access, navigation, selection, finalization and payment of course/study choices
  • Personal Web server account management: create and administer Personal Web Server (FTP) accounts
  • Student login accounts management: troubleshoot alumni and student login-activation situations involving web-based college systems, for example, the online learning environment (Moodlerooms), student degree planning (DP Planner), student financial services forms and graduate and undergraduate online admissions, etc.
  • Synchronous tools facilitation: provide setup and support for Blackboard Collaborate rooms, Wimba voice tools and videoconferencing requests.

For more information about these services, go to OIT services and support.

To request services submit a technology support request.

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