Student Grievance Policy

Sponsor:

Office of Academic Affairs

Contact:

Director of Collegewide Student Services

Category:

Academic and Student Affairs

Number:

300.030

Effective Date:

2002/03/01

Review Date:

2013/07/01

Implementation History:

March 2002

Keywords:

Student, grievance, procedure, services, problem, academic appeal, complaint

Background Information:

Purpose

The student grievance procedure is in place to give students a place to put forth a complaint about college services.

Definitions

Statements

A grievance differs from an appeal of an academic decision, as it deals with service issues and not the actual outcomes of course work. A student may file a grievance if s/he believes s/he has been improperly served.

  1. Informal Resolution
    The student is strongly encouraged to seek informal resolution of a grievance by bringing it to the attention of the relevant center, program or central office administrator in a timely fashion. An attempt at informal resolution should begin no more than 30 days after the concern arises.
  2. Written Grievance
    If the student is unsatisfied with the response, the student may make a formal, written complaint to the relevant administrator.
    1. Any formal complaint must be submitted within 60 days of the concern arising. The student must state the nature of the grievance and the remedy s/he is seeking and describe any previous attempts to resolve the issue.
    2. The administrator reviews the situation and should provide a written response within 15 days of receiving the complaint.
  3. Appeal
    If the student is unsatisfied with the first level of administrative response, the student may appeal in writing to the appropriate vice president.
    1. Appeals regarding academic services are to be submitted to the vice president for academic affairs. Appeals regarding financial issues are to be submitted to the vice president for administration.
    2. Any appeal must be submitted within 30 days of the transmission of the first level administrative response. The student must state the nature of the justification for the appeal and describe any previous attempts to resolve the issue.
    3. The vice president reviews the situation and should provide a written response within 15 days of receiving the appeal. The vice president’s decision is final.

Applicable Legislation and Regulations

N/A

Related References, Policies, Procedures, Forms and Appendices