IT Service Desk

10-22-16 10:00 AM Due to a cyber (DDoS) attack against a US internet directory service that started Friday, you may experience intermittent access to many popular websites. These outages include some external services used by Empire State College such as Moodlerooms, PayPal, and others. - This message will be updated at 9:00 AM Monday.

How may we assist you?

Computer not working? Printer not printing? Not receiving your email?

Submit an incident ticket to have one of our Technical Support Specialist do their best to solve the issue. Submitting a ticket is easy and only takes a few minutes.

Feel confident in your skills but need to be pointed in the right direction?

Search our Knowledge Base to find the answers you are looking for on your time. You can always come back and ask for help if you need it.

Need an email address for a new employee? Need to order equipment?

Browse the Service Catalog and place a Service Request to get the process started. You will be able to view the services ITS has to offer and request the resources you need.

Hours of Operation


1 PM - 9 PM Eastern

Monday - Thursday

8:30 AM - 9 PM Eastern


8:30 AM - 5 PM Eastern


9 AM - 1 PM Eastern

Contact Us


888-Help-009 (888-435-7009)