Book-Return Policy and Authorization Request Form

(RedShelf/eTextbook policy at bottom of page)

What can be returned?

Regular Textbooks and Packages

  • Books in new, resalable condition may be returned within 14 days from the start of the term (SUNY Empire Online, School for Graduate Studies, etc.) with prior approval from the bookstore.
  • Shrink-wrapped items that have been unwrapped are not returnable.
  • Damaged packages may be refused at time of delivery.

Shipping and Handling is Nonrefundable

  • The shipping and handling charge is nonrefundable.
  • Returns must be shipped via an insured carrier such as UPS (recommended); call 800-PICKUPS (800-742-5877) to find a UPS location near you.

Refunds for RedShelf eTextbook Rental Purchases

You may cancel your RedShelf eTextbook digital rental and request an immediate refund within 14 days of your initial purchase, provided that:

  • you have viewed and/or printed, in total, less than 10 percent of the RedShelf eTextbook Rental (including “strolling/scanning” through the book);
  • you have not printed any pages of the eTextbook;
  • you have not yet used the access code for any online resource included with your eTextbook rental purchase;
  • if you have accessed your eTextbook and “checked out” any part of it to view offline, it will have to be “checked in” as percentage used eligibility;
  • if you rent a RedShelf eTextbook, request a refund, and then rent the same RedShelf eTextbook, you will not be eligible to request any further refunds for that RedShelf eTextbook.
  • send request by email to

Return Authorization

For authorization to return print books, email the Bookstore at or print and complete this form and either fax to 518-583-0801 or mail to ESC Bookstore, 111 West Ave., Saratoga Springs, NY 12866. For e-texbook purchases, please follow directions above.

Student ID number____________________________________

Student name________________________________________

Email address________________________________________

Daytime phone number_________________________________

Book order number____________________________________

Stock number(s) to return:

_____________ _____________ _____________

_____________ _____________ _____________

_____________ _____________ _____________

Take the Next Step

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