Check order against packing slip. If there is a shortage or damage from shipping, keep all packing materials and report the problem immediately to the bookstore at 518-587-2100 or 800-847-3000, ext. 2383 or email Sheila Redder.
You may cancel your RedShelf eTextbook digital rental and request an immediate refund within 14 days of your initial purchase, provided that:
You must contact the Bookstore at 800-847-3000, ext. 2365, or email Bookstore@esc.edu within 14 days of the date of your purchase (note that it is not from the start date of the course) in order to request a refund. When you purchase a RedShelf eTextbook, you are actually purchasing a subscription to an eTextbook rental that usually expires 180 days from the date of purchase. You will not have access to the eTextbook rental after that time. Please take this into consideration when purchasing to be sure you will still have access at the end of your study.
Please contact the bookstore at 518-587-2100 or 800-847-3000, ext. 2365 for shipping costs for your specific order. All orders will be shipped air freight unless otherwise specified.