COVID-19 Student Frequently Asked Questions
At SUNY Empire State College, our students and community are our top priority. We are proactively working on ways to make transitions easier as we work together to contain the spread of COVID-19 virus.
Below are answers to common student questions as well as helpful tips for successful distance learning. Please review all questions as some program specific questions are also included. Your health and safety remain our primary concern as we proceed with an abundance of caution during this time.
Last update: July 15.
College COVID-19 Updates
College Campuses and Learning Hubs
Your Courses and Distance Learning
The college is regularly updating What You Need to Know About COVID-19 at SUNY Empire State College. In addition, the President’s office is also sending emails regarding emerging changes.
The college uses the personal information you provide when sending communications. If you are not receiving communications, please review How to Update Your Personal Information.
Review the college's Fall 2020 Onsite Restart Plan for more information.
How does COVID-19 impact my courses?
In an abundance of caution, the college will be offering primarily distance learning format for courses for Fall 2020. Distance learning may use Moodle, the college online learning tool, or it may mean meeting by phone, Skype or email. Your instructor will notify you with the distance learning plan for your specific course. (See: Tips for Successful Distance Learning) For more details, review the college's Fall 2020 Onsite Restart Plan for more information.
New to distance learning? No problem! The Empire State College faculty and staff are committed to providing productive and effective learning experiences during this time of transition. Review these Tips for Successful Distance Learning to support your success.
The college’s grading policy is the same for all modes of learning. Details, including information about incomplete grades, may be found in the SUNY Empire Grading and Evaluation Policy. Faculty do understand, however, that this is a time of transition for everyone. If you have questions about grading, please do not hesitate to contact your instructor. If you are unable to get in touch with your instructor, email firstname.lastname@example.org and a member of our Student Success and Development team will assist you.
All efforts will be made to maintain the original Learning Contract. However, if the type of assignment does need to be altered, your instructor will be in contact with you regarding any changes.
Yes, accommodations apply to both the in-person and distance learning environment. If you think you may need additional or different accommodations, please e-mail Disability.Services@esc.edu .
Yes, Learning Coaches (tutors) can work by phone or online with any student. In addition, the college’s online service, TutorMe, is also available. For more information see Tutoring, and for help with finding a tutor email email@example.com.
MS Teams is an online meeting tool. You may download it as part of your Office365 account, but it is not necessary to download it as you can also use the MS Teams web app. The ITS Service Desk has articles on accessing MS Teams and other online meeting tools.
Many Internet providers have recently announced they are offering two months free internet service to college students. Many college computer labs are open and may be used if needed. Hours at some locations are reduced due to limited staffing. You may wish to call in advance to confirm available hours.
Beginning with Fall 2020, select locations may be open by appointment only. See the college's COVID-19 Resources page for the Fall 2020 Onsite Restart Plan and the most up to date status for onsite service. the The college has also announced a COVID-19 Emergency Educational Grant to support students who may need assistance accessing the tools and technology needed for online learning. (The grant application deadline has passed.) If computer access continues to be a concern, please contact the Student Information Center at 800-847-3000, ext. 2285 to find out more about other potential resources. As always, communicate with your instructor as well to explore any possible academic alternatives.
Much of your work may be accomplished using a smartphone or tablet, but some courses may have activities or resources that require a desktop or laptop computer. In addition, depending on the amount of information you need to read or write, you may find it is easier to use desktop or laptop if available. Please note, it is always best to test your device well before a scheduled meeting time or assignment due date to be sure it is compatible. If you are having difficulty connecting, contact the IT Service Desk for more assistance. If you continue to be unable to resolve the issue, please contact your instructor.
Contact your instructor to make them aware of your current obligations. Faculty are aware of the demands on first responders and healthcare workers and are committed to working with you to find the best resolution to your current situation. If you are unable to contact your instructor, please contact the appropriate student service team for your program.
The college recognizes the need for military students to alter study plans based on activation. Please review Military Students Called to Active Duty for information on important next steps.
Yes, Harry Van Arsdale School of Labor Studies courses have moved to distance learning and all students are expected to participate.
Harry Van Arsdale Jr. School of Labor Studies writing tutors and research tutors will also be available at a distance for students. For additional Harry Van Arsdale Labor Studies academic support help or questions, email firstname.lastname@example.org. If you are hospitalized and unable to complete your courses, please contact Lynne Dodson at email@example.com or 646-230-1352.
Please review the information on What You Need to Know About COVID-19 at SUNY Empire State College
If you are unable to email your instructors directly, call 1-800-847-3000 ext. 2285 and let them know your situation. The Student Information Center will put you in touch with your local Student Success amd Development Team member who will notify your mentor, act as your liaison and advocate between you and your instructors. The Student Success and Development team may also be contacted at StudentSuccess@esc.edu.
- SUNY Empire Connects
- Pass/No Pass Grading Option Extended
- Incomplete Due Date Changed
- SUNY Empire is Here to Help
SUNY Empire State College
- Tips for Successful Distance Learning
- Microsoft Teams - Quick Start Guide for Students
- Get Help with Moodle
- Request Academic Support (Tutoring)
- Visit the Online Library
- Contact Student Success and Development
- Ask Veteran and Military Questions
- 1 Stop Student Services