Brightspace at Empire State University

FAQTraining

Empire State University's Learning Management System — the tool you use to access your courses virtually— is Brightspace.

Need technical assistance? Contact the SUNY Empire IT Service Desk.

FAQ

We recommend contacting the SUNY Empire IT Service Desk to double check.

Phone: 1-888-Help-009 (1-888-435-7009)
 
Hours of Operation:  
Monday - Thursday: 8:30AM - 9:00 PM ET
Friday: 8:30 AM - 5:00 PM ET
Saturday: Closed
Sunday: 1:00 PM - 9:00 PM ET

Go to the https://www.sunyempire.edu, login, go to registration and course offerings (button on Student homepage) and then view registration information. This will bring you to your term dates and confirm current registration. 

It can take 24-48 hours from the time you added or dropped the course on Banner for the change to display in Brightspace. If you are still not seeing your online course after 48 hours,* you should submit an Incident Ticket to the SUNY Empire IT Service Desk.

*Please note: Not all instructors for Virtual Study Groups, Residencies, Independent Studies, Just in Time Studies, Totally Individualized Studies are using Brightspace for their study. Students should first check with their instructor that the course is going to be on Brightspace before submitting an incident. If a course needs to be added in Brightspace, your instructor should submit the request to the SUNY Empire IT Service Desk with the course information.

If you have completed the general university orientation, you do not need to re-take it. You will be encouraged to attend Brightspace-specific training. New students must complete the university's orientation.

  • Open the SUNY Empire Dashboard at brightspace.esc.edu.
  • Click on the "Discover" option on the Navigation Bar at the top of the Dashboard.
  • Select the "SUNY Empire Student Introduction to Brightspace" course on the Discover page, or click "View all" to see additional options.
  • Click the "Enroll in this course" button, a confirmation window will open when enrollment is complete.
  • Click the "Ok" button to close the enrollment confirmation.
  • Select the "Open Course" button to view the course.
  • Note: the course will now appear in your "My Courses" widget on your Brightspace Dashboard."

This is a question that should be directed to the instructor for your course. Each class has its own unique requirements; there is not one method required by SUNY Empire.

You still can find resources and information from the SUNY Empire IT Service Desk and Knowledgebase.

No, there is a global SUNY ID that will allow you to log on once and access courses across institutions.

Yes, it is a requirement for all students and employees as of June 15, 2022, to have multifactor authentication to access Brightspace and other college-supported tools. 

Training Resources and Opportunities

All SUNY Empire students can self-enroll in an asynchronous training course on Brightspace to learn about the platform at their own pace. This training will take approximately 60 to 90 minutes to complete.

Note: if you have difficulty registering for the self-paced training, please submit an incident ticket to the SUNY Empire IT Service Desk.

To enroll in the training course:

  • Open the SUNY Empire Dashboard at brightspace.sunyempire.edu.
  • Click on the "Discover" option on the Navigation Bar at the top of the Dashboard.
  • Select the "SUNY Empire Student Introduction to Brightspace" course on the Discover page, or click "View all" to see additional options.
  • Click the "Enroll in this course" button, a confirmation window will open when enrollment is complete.
  • Click the "Ok" button to close the enrollment confirmation.
  • Select the "Open Course" button to view the course.
    • Note: the course will now appear in your "My Courses" widget on your Brightspace Dashboard. 

As part of the college's JumpStart series, the Empire Online will be providing Brightspace training. During the session, you'll learn how to access course resources, communicate with your peers and instructors, and submit work for your courses.

For more information about days/times, please go to Academic Support's JumpStart page.

Various aspects of our technology tools and resources help our university community to get the most out of our Learning Management Systems and help to provide users with the necessary to tools to be successful throughout their time at SUNY Empire.

The SUNY Empire IT Service Desk is the first line of support for any technology related software and hardware issues.

Knowledgebase is a self-serve library that contains informational documentation and step by step articles that can be quickly accessed from any browser, so Brightspace help is always available.