A grievance is a complaint about college services. A student may file a grievance if he or she believes that he or she has been improperly served and differs from an appeal of an academic decision.
As outlined in the policies and procedures of Empire State College, there are three stages to filing a grievance.
Any formal complaint must be submitted within 60 days of the concern arising. The student must state the nature of the grievance, the remedy he or she is seeking and describe any previous attempts to resolve the issue.
The administrator reviews the situation and should provide a written response within 15 days of receiving the complaint.
Return to the Student Handbook.