About SUNY Empire State College Information Technology Services

SUNY Empire State College Information Technology Services (ITS) serves to provide technology infrastructure and systems, administrative and academic computing applications, and technical support services to the College’s students, faculty, and staff. Organizationally, the division is composed of five groups: Educational and Emerging Technologies (EET), Enterprise Architecture and Applications (EAA), Enterprise Systems and Infrastructure (ESI), Project Management (PM), and User Technical Support (UTS). These five groups compose a service organization that reports to the Chief Information Officer.

Educational and Emerging Technologies

The Educational and Emerging Technologies group works to build and maintain physical and virtual learning spaces for the College. This Group focuses on campus collaborations with faculty and instructional designers to derive use cases that drive learning space technology design and decision-making. Additionally, this Group serves to facilitate an on-going discussion related to emerging technologies used as teaching or learning tools in today’s higher education learning environments. The Group supports all College-wide enterprise educational technology applications, systems, and tools including the Learning Management System, Learning Object Repository, Content Delivery Network, e-Portfolio, and more. Moreover, this Group is involved with support for digital and metaliteracy professional development, including personal learning clouds. Educational and Emerging Technologies works to ensure technologies interoperate in a reliable manner, are robust in functionality, and transparent to faculty and students who use them.

Enterprise Architecture and Applications

The ITS Enterprise Architecture and Applications Group selects, supports, integrates, and maintains enterprise and departmental level software applications through all phases of the system development life-cycle process. Working to advance the technology value proposition of data to information to knowledge, this Group is responsible for the College’s Enterprise Resource Planning (ERP) system and ancillary transactional systems. The Enterprise Applications Group is responsible for the implementation of the College’s digital ecosystem, integrity of the College’s Information Systems Architecture (ISA), and system integration. Moreover, the Group serves to improve the efficiency of College-wide academic and administrative business processes through reengineering and automation of workflows.

Enterprise Systems and Infrastructure

The ITS Enterprise Systems and Infrastructure Group designs, constructs, and maintains the physical components of the College’s wireline and wireless networks, data center, telecommunications, and hybrid cloud computing infrastructure. Working to achieve a reliable, available, sustainable, scalable, and secure hosting and computing environments, this group also is tasked with networked systems security and administration. Additionally, the Group works to improve the use of business intelligence platforms and tools to enhance decision support and data-driven decisions.

Project Management

The Project Management Group provides project intake and life-cycle management of College technology related projects. This Group works with College stakeholders to conduct project planning, build requirements, design solutions, guide development, ensure testing, and management implementations of strategic projects. The Project Management Group works across and in concert with Enterprise Systems and Infrastructure, Enterprise Applications, User Technical Support, and Educational and Emerging Technologies to accomplish project goals.

User Technical Support

The User Technical Support Group serves as a single point of contact for technology support needs for students, faculty, and staff. The Group works with all College-wide stakeholders to achieve optimal computing experiences, resolve technical issues, and complete technology service requests. Moreover, this Group provides client services to College stakeholders that strive to consistently improve technical support and the end-user computing experience. Technology purchasing and logistics reside as a function of this Group, as well as coordination with College asset and inventory management. Additionally, this Group coordinates and provides training opportunities for students, faculty, and staff as required to support the release of new and existing applications and systems.

IT Service Desk

888-Help-009 (888-435-7009)

IT Service Desk Quick Start Guide (PDF 766kB)

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