Educational Technology Help for Students

Technical Support

For immediate technical assistance, please see the IT Service Desk.

Upcoming EdTech Webinars for Students

The Office of Educational and Emerging Technologies is pleased to announce additional general workshops on MS Teams and OneNote that will be led by a Microsoft Community Development Specialist. These workshops are open to all SUNY Empire students, staff, and faculty interested in learning more about these college-supported tools.

 

Sessions on MS Teams Chat and Meetings will be held on:

  • Wednesday, October 29th @ 6pm EST
  • Tuesday, November 10th @ 6pm EST
  • Wednesday, November 18th @ 7pm EST
  • Wednesday, December 2nd @ 6pm EST
  • Tuesday, December 8th @ 7pm EST

 

Sessions on OneNote will be held on:

  • Tuesday, November 17th @ 6:30 pm EST
  • Wednesday, December 9th @ 7:00 pm EST

 

Participants do not need to register in advance. See SUNY Empire Connects for the meeting link and for more information. For questions or feedback, please reach out to Paul.Ryan@esc.edu or Edward.Peck@esc.edu.

 

Previous Recordings

You can access recordings of our previous webinars and podcasts on our LEARNscape channel here.

Student Technology Tools

Welcome to Student Technology Tools! This is intended to be a one-stop space for students to learn about the technology tools that are available to them while they are students at SUNY Empire. Below is a list of what is available to you.

What tools and resources are available to you at any SUNY Empire location? As a SUNY Empire Student, you have access to the following:

  • Computer Labs
  • Printers
  • Wifi

LEARNscape is the college's own version of YouTube. It is a good place to host your videos and makes it easy to create video assignments to submit on Moodle for your courses. Check it out at learn.esc.edu.

Student Accounts

All current SUNY Empire students receive licensed Office 365 accounts. This comes with 5 free installs of the Microsoft Office suite which you can use as long as you are a student here at the college.  This means that you can use MS Word, Excel, and Powerpoint for your class assignments on your home computers (PC and Mac), tablets, and even your smartphone (when signed in to your college account).

Setting up your Office 365 account

There are many things that you can do to succeed as an online learner. Below are resources that provide guidance and tips that will assist you organize your time and communicate within your courses effectively:

Moodle is the learning management system (LMS) that we use for online courses as well as hybrid and blended courses.  Your instructor may post useful documents and materials to the course Moodle page.  These are some useful resources for students using Moodle and would like some guidance.

MS Teams is a communication and collaboration tool offered by the college to support faculty, staff, and students who are working remotely. This is a good singular space to conduct video calls, chat, share files, and collaborate on projects

Useful Links:

Knowledgebase Articles - Table of Contents for MS Teams

Quickstart Guides for Students (PDF handouts)

Problems?

Submit an "Incident ticket"

Additional Resources

Important additional resources provided by the college for students to note and utilize are:

The Academic Support page offers a variety of information and services about tutoring, workshops, and interactive tools that can assist students through their journey at SUNY Empire.

Regardless of your age, income, or family structure, it is likely that some aspect of your life has been impacted by COVID-19. SUNY Empire State College has compiled a list of quick tips and resources to help during this time of transition to support your health and wellness.

The IT Service Desk is availabe for your immediate technical support needs and can assist with basic navigation of the college's tools. You can choose how you want to connect with their team: call, chat, or incident ticket. If you feel comfortable searching on your own, their Knowledgebase can help to guide you to the information you're looking for. 

IT Service Desk

888-Help-009 (888-435-7009)
518-581-5656

IT Service Desk Quick Start Guide (PDF 766kB)

Note: You will need Adobe Reader to read PDF documents. If it is not installed on your computer, download it for free from Adobe.