rss

Technology News and Alerts

Wednesday, December 19, Payment System Planned Outage

Posted December 13, 2018

On, Wednesday, 12/19/2018 from 3:00 am to 8:00 am (ET), the college’s payment system will be offline ... MORE

New Log In Screen for Microsoft Applications

Posted July 3, 2018

Microsoft will be implementing new features that change the look of your log in to Microsoft Applications on your computer. This includes Outlook, Skype for Business, and OneDrive. You may see the new log in screen appearing on or after Monday, July 9. ... MORE

Banner and Colleague Systems Available

Posted June 4, 2018

Thank you for your patience during the migration of student data from Colleague to Banner. All systems are now available. If you experience any issues, please contact the IT Service Desk at 888-Help-009 (888-435-7009), or submit an incident ticket at http://www.esc.edu/service-desk. ... MORE

113 West Ave Conference Rooms Now Available in Outlook

Posted May 31, 2018

Conference Rooms at 113 West Avenue in Saratoga are now available in the Outlook calendar, allowing anyone to reserve these rooms from anywhere. There are many other conference rooms already available in Outlook, including those at Rochester, Syracuse, 3 Union Saratoga, and Staten Island. ... MORE

An Important Message Regarding your Student Account

Posted April 4, 2018

Empire State College is committed to providing high quality services to our students, and exciting improvements to our technological infrastructure are underway. These changes will allow for better communication, smoother processing, and increased options in many areas of your student experience at the college. One major changes is with our Enterprise Resource Planning, or ERP. We are in the process of converting to Banner—a dynamic system with many new functions including Self-Serve Banner—and the Student Accounts area will be converted on April 9. ... MORE

Installation of New Encryption and Threat Protection Software

Posted December 7, 2017

Information Technology Services will be installing two new Dell software applications on all college-owned Windows computers. This will increase security and improve threat protection. ... MORE

Changes to How Your IT ServiceNow Incident Is Managed

Posted December 7, 2017

Information Technology Services has enhanced the ServiceNow incident management process to improve service to the college community. Effectively immediately ... MORE

College Wireless Network Upgrade

Posted October 18, 2017

Information Technology Services is upgrading the college wireless network, and we are currently in the process of deploying new wireless access points (WAP) at all college locations. In addition to improved data rates and wider coverage, these WAP’s will simplify the implementation of wireless authentication and privacy. To this end, we are replacing the unsecured “ESCGuestWireless“ network with two new secure network’s: “ESCWiFi” and “ESCGuestWiFi”. ... MORE

ITS Quick Links

 Live Chat with ITS

 Submit an Incident Ticket

 Find Your Answer

 Request Service / Order Something

IT Service Desk

888-Help-009 (888-435-7009)
518-581-5656

IT Service Desk Quick Start Guide (PDF 766kB)

Note: You will need Adobe Reader to read PDF documents. If it is not installed on your computer, download it for free from Adobe.

Take the Next Step

Ready to advance your education and career? There’s no time like the present. Apply now, or learn more about SUNY Empire at one of our information sessions.