December 7, 2017

Installation of New Encryption and Threat Protection Software

Information Technology Services will be installing two new Dell software applications on all college-owned Windows computers.  This will increase security and improve threat protection.

  • When:  Monday, December 11th with completion by the end of December.
  • Impact:
    • All College-owned Windows computers will receive this software
    • Laptops USB encryption will be activated if not already active. See USB Drive Encryption for Windows Computers.
    • Macintosh computers will not be impacted at this time.
    • Sophos software, if present, will not be removed during this phase.  
  • Actions: These installations will occur differently for laptop and desktop computers, and will require some minor actions on your part as described in the table below.
Information Technology Services Actions:Actions you may need to perform:
Desktop Computer Installation:
The installation will begin 10-11 pm ET on December 11.   
Please close out your work and Restart your desktop computer before leaving the office Monday.
Laptop Computer Installation:
The installation will begin between noon and 2 pm ET on December 11.  
Please reboot your Laptop computer as soon as possible after the software installation alert.
Security Chip Activation: This may be required on some computers after the software is installed.  You may be presented with a screen asking you to press a key to activate a TPM chip (usually the F12 key). Please make sure to press this key if prompted, otherwise, the machine will continue to prompt you to reboot until this is completed.

If you have any questions or concerns please contact the IT Service Desk at 888-435-7009 (888-HELP-009).

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IT Service Desk

888-Help-009 (888-435-7009)

IT Service Desk Quick Start Guide (PDF 766kB)

Note: You will need Adobe Reader to read PDF documents. If it is not installed on your computer, download it for free from Adobe.

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