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7-ZIP

7-Zip is a free and easy to use file compression tool.  Downloadable files over a certain size from Lynda.com require this tool to unpack them.

Service provided for: Employees
Associated Cost: No direct charge for this service.
Order: Request item(s) can be ordered.
ACADEMIC RESEARCH NETWORK

The purpose of the Academic Research Network (ARN) is to provide an available and flexible technology platform for faculty and student development, testing, experimentation, instruction, and research.  Only available to students enrolled in select courses.

Service provided for: Employees, Enrolled Students
Associated Cost: No direct charge for this service.
Order: Request item(s) can be ordered.
ADOBE SOFTWARE APPLICATIONS
Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: A billable service to your Office or Department.
Order: Request item(s) can be ordered.
ANTIVIRUS AND PC FIREWALL

Software which protects college computers from malicious programs.  The college currently utilizes Sophos to deliver this service.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
BLACKBOARD COLLABORATE

Blackboard Collaborate is a browser based, web conferencing program that offers a comprehensive set of tools to assist with online based meetings.  Before submitting your request, read How to Request A Room.

Service provided for: Employees
Associated Cost: No direct charge for this service.
Order: Request item(s) can be ordered.
CAMTASIA SOFTWARE

Camtasia Studio 8 software is currently available to employees for video recording and editing.

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: A billable service to your Office or Department.
Order: Request item(s) can be ordered.
COMPUTER MONITOR

Computer monitor (screen) for a desktop computer. If you have a visual impairment, contact the ITS Service Desk before ordering, to schedule a trial test of a specific monitor.

Note: The links below should not be used to order items for new employees. 

 

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: A billable service to your Office or Department.
Order: Request item(s) can be ordered.
DATA WAREHOUSE

Data warehouse is a repository which stores all relevant information to help support the mission of the college. 

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
DATABASE SERVERS

Databases are the storage mechanism behind many of the applications that are used at the college on a daily basis.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
DESKTOP PC

Stationary Desktop computers running a Windows operating system.  The following link should not be used to order this item for new employees.

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: A billable service to your Office or Department.
Order: Request item(s) can be ordered.
DIGITAL ASSET MANAGEMENT

Digital Asset Management (DAM) provides for a single platform to store and organize digital assets, such as photos or other types of images. 

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
DIRECTORIES

The college currently utilizes Microsoft Active Directory (AD) and Domino Lightweight Directory Access Protocol (LDAP).  These directories provide authentication information to most college systems.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
DOCUMENT MANAGEMENT

The college currently uses Nolij as the official document management system.  Nolij allows for the storage of document images and other electronic files which cannot be stored in the ERP.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
EDUCATIONAL TECHNOLOGY CONSULTATION

This service provides training, consultation, research and evaluation, and planning assistance in the use of technology for teaching and learning. The service includes technology integration, technology professional development, technology planning, LMS support and guidance, research and evaluation of technology for teaching and learning, and other related technology tool support. Educational Technology consultations can often be AOS specific if using specialized tech/tools, if so please identify AOS affiliation.

What could be included?

Technology Integration

  • Assistance with integrating technology into curriculum
  • Perform classroom technology integration assistance
  • Assist with the design of media-rich learning environments

Technology Planning and Evaluation

  • Evaluate current and proposed technology plans
  • Provide guidance to faculty for technology plan development
  • Evaluate technology and learning spaces (physical & virtual)

Consultation, Evaluation, and Planning

  • Accessibility for course content and technology tools
  • Collaborate with faculty to evaluate educational technology innovations
  • Plan long-term technology integration strategies
  • Preform accessibility reviews
  • Perform evaluations of technology use
  • Assist with grant development dealing with educational technologies
Service provided for: Employees
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
EMAIL GROUP -- SHARED INBOXES AND DISTRIBUTION LISTS

Shared mailboxes and email distribution lists in Outlook allow for ease of communication across large groups.  Please use the following link to request a new mail group.

Service provided for: Employees
Associated Cost: No direct charge for this service.
Order: Request item(s) can be ordered.
EMPIRELIFE POWERED BY UVIZE

EMPIRElife represents the college’s virtual student union. The website combines the social engagement features of Facebook and LinkedIn platforms, but is only open to active students.

Service provided for: Enrolled Students
Associated Cost: No direct charge for this service.
Order: Request item(s) can be ordered.
ENTERPRISE APPLICATIONS CHANGE REQUEST

Enterprise applications are software systems provided by IT Services that are used by the entire college.  This change request is submitted when there is a need to add, modify or remove something from an Enterprise Application.  An example would be the need for screen changes in the Student Information System (SIS), currently known as Ellucian Colleague.  There are many other types of Enterprise Applications Change Requests that may be submitted.

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
EPORTFOLIO - MAHARA

Currently the college offers ePortfolio space via Mahara which offers the following capabilities: the ability to store files, publish those files into sharable web pages, and connect with other members of the college community.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
ESC CONNECT

ESC Connect is a remote access system designed to give faculty and staff a secure connection to critical college applications while away from their office computer.  At this time, the following applications are accessible via ESC Connect: Lotus Notes (for Notes DP, DocPak, ERF, etc.), Colleague and Nolij.

For more information view the ESC Connect Documentation.

Service provided for: Employees
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
FACULTY SITES

To strengthen the faculty's digital fluency, Information Technology Services provides a platform to those who want to build a strong online presence. To get started take the (2016FA1-MET-1014607-01) Digital Presence and Fluency course in Moodlerooms to learn more about building your digital presence.

Service provided for: Employees
Associated Cost: No direct charge for this service.
Order: Request item(s) can be ordered.
FILE TRANSFER PROTOCOL SERVER

File Transfer Protocol (FTP) server is software which allows individuals to upload web pages developed using HTML and JavaScript to a web server to be viewed online.  The college offers a free, web-based FTP utility called Crush, so no external FTP client is required to upload files.

Service provided for: Employees, Enrolled Students
Associated Cost: No direct charge for this service.
Order: Request item(s) can be ordered.
HEADSET

A PC headset with earpiece speaker(s) and a microphone for voice recording.  The cost for this item ranges from $20-$40.

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: A billable service to your Office or Department.
Order: Request item(s) can be ordered.
IBM NOTES DATABASE APPLICATIONS

IBM Notes databases are used to support many parts of the student lifecycle.  From student degree planning and academic document processing to degree concurrence and graduation processing, the IBM Notes databases work in concert with Colleague (Datatel) to document ESC student academic progress. 

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: No direct charge for this service.
Order: Request item(s) can be ordered.
IMAGINE-MICROSOFT

Imagine-Microsoft is a software distribution program associated with specific online SMT courses.  Imagine-Microsoft does not offer any Microsoft Office products.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
IMMERSIVE CLOUD LEARNING

Immersive Cloud Learning (ICL), also known as Immersive Telepresence, is a new platform that provides synchronous, real-time lectures broadcast from one location to multiple others. For example, a faculty mentor in New York City can offer her study group session live to both local and remote students (situated in other SUNY Empire locations in-state or around the globe).

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
IT PROJECT MANAGEMENT

The Project Management Office (PMO) manages projects primarily related to information technology.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
IT SERVICE DESK

The ITS Service Desk provides support for technical issues relating to college courses or services.  The Service Desk can be reached by phone, chat, email or by submitting a ticket online.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: Request item(s) can be ordered.
KEYBOARD

The standard configuration for ESC desktops includes a corded keyboard. ITS does not provide an ordering option for wireless keyboards.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
KNOWHOW POWERED BY SAGENCE

KNOWhow is the system used to deliver competency-based education (CBE) courses at Empire State College.  KNOWhow is built on the Sagence Knowledge platform.  Refer to competency-based learning for more information.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
KNOWLEDGEBASE

ITS maintains a knowledgebase of information relating to technical services provided by the college as well as information on common issues, questions and training material.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: Request item(s) can be ordered.
LAPTOP

Laptop computers for mobile computing. The following link should not be used to order this item for new employees.

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: A billable service to your Office or Department.
Order: Request item(s) can be ordered.
LEARNING MANAGEMENT SYSTEM - MOODLEROOMS

Moodlerooms is the college’s learning management system (LMS) used to host delivery of fully online, blended, hybrid, or flipped studies.

Service provided for: Employees
Associated Cost: No direct charge for this service.
Order: Request item(s) can be ordered.
LEARNING SPACE DESIGN

From Technology Enhanced Active Learning (TEAL) environments, to IP source and destination, ITS can assist with the creation of a space which will support a variety of modes of learning.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
LEARNSCAPE POWERED BY KALTURA

LEARNscape is the college’s storage solution for online video creation, editing and delivery.  Faculty, staff and students can record learning objects directly from a web browser, then upload and embed the video into a web page.

Service provided for: Employees, Enrolled Students
Associated Cost: No direct charge for this service.
Order: Request item(s) can be ordered.
MICROSOFT POWER BUSINESS INTELLIGENCE

Power Business Intelligence (BI) is a cloud based business analytics service, and currently the college's solution for building dashboards and other interactive visual reports from the data warehouse.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
MICROSOFT PROJECT 2013 PROFESSIONAL

Microsoft Project 2013 Professional is currently available to employees.  Microsoft Project is specialized project management software.

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: A billable service to your Office or Department.
Order: Request item(s) can be ordered.
MICROSOFT VISIO 2013 PROFESSIONAL

Microsoft Visio 2013 Professional is currently available to be ordered for employees.  Visio allows for the creation of diagrams and flowcharts.

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: A billable service to your Office or Department.
Order: Request item(s) can be ordered.
MOUSE

The standard configuration for ESC desktops includes a cabled mouse. ITS does not provide an ordering option for wireless mice.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
NETWORK CABLES AND JACKS

ITS supports a vast system of network cables and jacks (connection points) and works with outside telecommunication vendors to ensure that they are maintained or repaired if necessary.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
NETWORK FIREWALL

With the continuous monitoring of all computer traffic over the college’s network, the network firewall keeps the college’s data and computer users safe from widespread data attacks which could take the network offline.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
NETWORK SECURITY

ITS continuously monitors the college’s infrastructure and network to ensure high levels of availability and to prevent unauthorized access, misuse, modification, or destruction of network-accessible resources and data.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
NETWORK SWITCHES

Switches are behind the scenes hardware devices that direct network traffic to the right location.  Without proper configuration, and updating, the college’s network traffic would come to a halt.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
NETWORKED SCANNERS, PRINTERS AND FAX

Networked Scanners, Printers and Fax machines are available on campus locations.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
OFFICE 365 - INCLUDES EMAIL, CALENDAR AND ONEDRIVE

Office 365 is the college’s cloud based email, calendaring and document storage system for individuals.  Office 365 also allows for installation of such as Word, Excel, and PowerPoint on up to five devices. 

To install Office 365 on non-college owned computers or mobile devices access the portal page ( https://portal.office.com/home ).

Service provided for: Employees
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
PRINTER TONER

The replacement of networked printer cartridges (toner supplies) is now automatically processed by contract with Xerox Corporation.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
SHAREPOINT

Microsoft SharePoint is the college's cloud based collaboration and document sharing platform that is available to all employees.

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: No direct charge for this service.
Order: Request item(s) can be ordered.
SKYPE FOR BUSINESS

Skype for Business, part of the Office 365 suite of programs, is a communication program capable of text chat, video conferencing, and screen sharing.

Service provided for: Employees
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
SNAGIT SCREEN CAPTURE SOFTWARE

SnagIt 12 is currently available to be ordered for college employees.  SnagIt is specialized software for the purpose of capturing screen images.

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: A billable service to your Office or Department.
Order: Request item(s) can be ordered.
SOFTWARE PATCH MAINTENANCE

Software patches and updates are automatically managed all college machines via KACE, a specialized software for this purpose.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
SOUNDBAR

Soundbars are peripherals which attach to a computer to provide audio output.

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: A billable service to your Office or Department.
Order: Request item(s) can be ordered.
SPSS STATISTICS 22

SPSS Statistics 22 is currently available to be ordered for college employees.  SPSS is specialized statistical analytics software.

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: A billable service to your Office or Department.
Order: Request item(s) can be ordered.
STANDARD SOFTWARE

College owned desktops and laptops are preconfigured with standard software packages, including such programs as Office 365, Nolij, Colleague and Adobe Reader.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
STREAMING VIDEO

Empire State College offers Faculty and Staff the ability to video broadcast live events (such as conference meetings or presentations) via the web as well as capture and record material to be delivered on demand.

 

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
STUDENT INFORMATION SYSTEM OR ENTERPRISE RESOURCE PLANNING

The Student Information System (SIS) is the student portion of the larger Enterprise Resource Planning (ERP) software solution.  The ERP manages all aspects of the college's data. The college currently uses Ellucian Colleague as its SIS/ERP.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
TABLET

ITS currently supports the Apple iPad Pro running the Apple iOS operating system.

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: A billable service to your Office or Department.
Order: Request item(s) can be ordered.
TANDBERG BRIDGE

ITS utilizes the Tandberg system for video conferencing within the college. If you are looking to start a video conference you may request that it be set up on a video conference bridge.

Service provided for: Employees
Associated Cost: No direct charge for this service.
Order: Request item(s) can be ordered.
TELEPHONY

Telephony is the technology and equipment associated with the delivery and maintenance of voice and data communication services for the college.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
UNLISTED SOFTWARE REQUEST

Sometimes specialized software is required for college employees.  If you do not see the software you are looking for in this catalog please use the request link below.

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: A billable service to your Office or Department.
Order: Request item(s) can be ordered.
VIDEO CONFERENCING

ITS offers video conferencing capability at several campus locations throughout New York State via Cisco Jabber.  This allows for virtual “face-to-face” interaction between parties at physically distant locations.

 

Service provided for: Employees
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
WEB CONTENT MANAGEMENT SYSTEM

The Web Content Management System (WCMS) is software which helps manage the vast amount of web based content displayed on college websites.  The college currently uses TerminalFour (t4) as the official web CMS.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
WEB HOSTING

Web hosting for Empire State College webpages.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
WEB SINGLE SIGN-ON

The college employs a Single Sign-On system for authenticating into webpages.  Once signed into any one page, you will not be asked to authenticate again until your session has ended.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
WEBCAM

Desktop camera (webcam) for recording video or remote conferencing.

Service provided for: Employees (Requires Supervisory Approval)
Associated Cost: A billable service to your Office or Department.
Order: Request item(s) can be ordered.
WI-FI HOTSPOT

Wi-Fi Hotspots are available at most campus locations and offer wireless access to the Internet.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.
WINDOWS AND LINUX SERVERS

The management of Linux and Microsoft servers by ITS provides the college with flexible business solutions regarding the selection of enterprise applications.

Service provided for: Non-Orderable (A Core Value Service Provided by ITS)
Associated Cost: No direct charge for this service.
Order: A core ITS value add service which does not require an order.

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