IT Service Desk

system status yellow, issue description follows

October 19: 12:30 pm - The Saratoga Springs Coordinating Center is currently experiencing a power outage. Some college systems may not be available at this time, including access to Moodlerooms and other college web pages. The issue is reported with National Grid. Please check back at 3:00 pm for updated information.

How may we assist you?

Computer not working? Printer not printing? Not receiving your email?

Submit an incident ticket to have one of our Technical Support Specialist do their best to solve the issue. Submitting a ticket is easy and only takes a few minutes.

Feel confident in your skills but need to be pointed in the right direction?

Search our Knowledge Base to find the answers you are looking for on your time. You can always come back and ask for help if you need it.

Need an email address for a new employee? Need to order equipment?

Browse the Service Catalog and place a Service Request to get the process started. You will be able to view the services ITS has to offer and request the resources you need.

Hours

Sunday

1 PM - 9 PM Eastern

Monday - Thursday

8:30 AM - 9 PM Eastern

Friday

8:30 AM - 5 PM Eastern

Saturday

9 AM - 1 PM Eastern

Contact Us

Phone

888-Help-009
(888-435-7009)
518-581-5656

Chat

esc.edu/ITChat

Email

service-desk@esc.edu

Quick Links

Problems logging in, contact:

service-desk@esc.edu

Service Desk Dashboard

esc.service-now.com

Technology News and Alerts

www.esc.edu/its/news

ITS Service Desk Quick Start Guide

Download (PDF 766kB)

ITS Training Calendar

ITS Training Calendar

Take the Next Step

Ready to advance your education and career? There’s no time like the present. Apply now, or learn more about SUNY Empire at one of our information sessions.