Welcome to Self Service Password Management

About Passwords at SUNY Empire

SUNY Empire State College uses single sign on, allowing students, faculty and staff to log into multiple college systems including MyESC, your office computer, computer lab desktops, all secure college websites, the Office 365 environment, and Moodle, all with one password.

To keep your password and identity secure while providing convenience for password resets Information Technology Services (ITS) offers Microsoft Self Service Password Reset (SSPR) to students, faculty and staff. SSPR allows the college community to verify identity, to reset a password or to change a password, from anywhere and from any device. When you need to reset a password with SSPR, a security code is sent to your preferred method for authentication; your personal email, cell phone, office phone or authenticator app. Your choice!

Forgot Your Password?

Learn more at our knowledge base:
Reset Your Password - Verifying with Email

Change Your Password/Temporary Password

Learn more at our knowledge base:
Change and Manage your Password

Register for Self Service Password Reset (SSPR)

Learn more at our knowledge base:

Student - Register for Self Service Password Reset

Employee - Register for Self Service Password Reset

Important Next Steps

Students:

All students with a college username (first_lastname###@esc.edu) are registered for SSPR when you receive confirmation of your college account/username.  Just like with online banking or shopping, a method of communication  for authenticating with a security code is required to reset your password (e.g., personal email, cell phone, authenticator app).

The personal email address on file with the college is used to receive a security code, in order to verify your authentication during a password reset.

We strongly recommend you have an alternative authentication option, such as a second email, cell phone (sms text or call) or Microsoft’s authenticator app (iOS and Android), in case one option does not work or is unavailable.

Faculty and Staff:

As with online banking or shopping, a method of communication for authenticating with a security code is required to reset your password (e.g., personal email, cell phone, authenticator app)

All college Employees wanting to use SSPR need to register at SSPR Setup to provide a method of communication (i.e., personal email, cell phone) for authenticating with a security code during a password reset

We strongly recommend you have an alternative authentication option, such as a second email, cell phone (sms text or call) or Microsoft’s authenticator app (iOS and Android), in case one option does not work or is unavailable.

IT Service Desk

888-Help-009 (888-435-7009)
518-581-5656

IT Service Desk Quick Start Guide (PDF 766kB)

Note: You will need Adobe Reader to read PDF documents. If it is not installed on your computer, download it for free from Adobe.

Questions?

We’re here to help.

If you have questions or concerns, please contact the IT Service Desk, 800-847-3000, ext. 2420.

888-HELP-009

Take the Next Step

Ready to advance your education and career? There’s no time like the present. Apply now, or learn more about SUNY Empire at one of our information sessions.