Student Technology

SUNY Empire State College provides many learning resources and student services. Prospective students receive a college username and login upon acceptance to the college, in order to access these resources. For accepted and current students, the MyESC portal provides important links and access to all student resources and records needed during your tenure with the college. Become familiar with the MyESC portal to help you find information and appropriate web pages across the SUNY Empire State College website.

Eight frequently asked questions about student technology at SUNY Empire State College:

What is my admissions account login?

When you apply to the college, you will create a login account to manage your application. When you create this account, you can start and return to your application as many times as required, until you are ready to complete and submit your college application. During this time password resets for this admissions account can be done using the password reset link on the website.

What is my MyESC account username?

You receive your Empire State College MyESC username when you are accepted to the college or when you submit a FAFSA application. Your username will be your, where ### is the last three digits of your college id number This username will also become your college email address. Information about your username and setting your password to create your login account, is sent to your personal email on file with the college.

Do I have a college email address?

Your college email address will be your college username,, where ### is the last three digits of your college id number. Email addressed to you this way will be forwarded to the personal email account listed in your college records. Use this email address any time you need an email address with the "edu" or educational domain, for example, when inquiring about educational discounts.

Will the college provide me an e-mail account with Microsoft 365?

Yes, on the first day of the first semester you are registered for a course, you receive a Microsoft 365 license. An email explaining how to access and to manage your license for Microsoft 365 is sent to your personal email on file with the college. Your college email account is managed under this Microsoft 365 license. On the first day of class, you will have the option to:

  • continue to have your college email forward to your personal account
  • or contact the IT Service Desk to have forwarding removed and to access your college email using Microsoft 365 or the EMAIL button in MyESC.

Much of the college's correspondence is through e-mail. It is important to be sure your personal e-mail address is part of your college record. To report any change in your e-mail address, see Update My Account in MyESC.

How can I access Microsoft 365 once I have my license through the college?

Once licensed for Microsoft 365, you can go to and log in using your college username and password. Find more information at Microsoft 365 for Students - Getting Started.

I forgot my MyESC account password, what do I do?

SUNY Empire has a self service password reset tool,, that allows you to manage your password and reset it when you forget. Read more information about password management and the password reset tool for quick access to your account. If you have trouble resetting your password or have question about the tool, contact the IT Service Desk online or at 1-888-HELP-009, or 1-800-847-3000, ext. 2420.

What if someone finds out my password?

It is important to keep your password private. If you feel that someone else may have found out your password, change it immediately using or contact the IT Service Desk online or at 1-888-HELP-009, or 1-800-847-3000, ext. 2420.

How can I learn about technology at SUNY Empire State College?

For information on most college technologies, go to the IT Service Desk and Find Your Answer by searching the Knowledge Base.

What if I need technical help for one of my college activities?

If you need assistance accessing online courses, MyESC, registration, DP Planner or other technology, contact the online or at 1-888-HELP-009, or 1-800-847-3000, ext. 2420. Hours are 8:30:00 a.m. to 9:00 p.m. Monday through Thursday, 9:00 a.m. to 5:00 p.m. on Friday, and 1:00 p.m. to 9:00 p.m. on Sunday. (See the web page for holiday or summer hours.)

For library assistance, call 800-847-3000 ext. 2222.

Where can I get more information?

See the IT Service Desk for general technology information.

Our online library offers several resources for new users, including a video tour of the library website, online tutorials and live online workshops. For information about library research, see the Online Library.

IT Service Desk

888-Help-009 (888-435-7009)

IT Service Desk Quick Start Guide (PDF 766kB)

Note: You will need Adobe Reader to read PDF documents. If it is not installed on your computer, download it for free from Adobe.


We’re here to help.

If you have questions or concerns, please contact the IT Service Desk, 800-847-3000, ext. 2420.