Student Technology

Empire State College provides many learning resources and student services. Prospective students receive a college username and login upon acceptance to the college, in order to access these resources.  For accepted and current students, the MyESC portal provides important links and access to all student resources and records needed during your tenure with the college. Become familiar with the MyESC portal to help you find information and appropriate web pages across the Empire State College website.

Eight frequently asked questions about student technology at Empire State College:

What is my admissions account login?

When you apply to the college, you will create a login account to manage your application. When you create this account, you can start and return to your application as many times as required, until you are ready to complete and submit your college application. During this time password resets for this admissions account can be done using the password reset link on the  apply.esc.edu website.

What is my MyESC account username?

You receive your Empire State College MyESC username when you are accepted to the college or when you submit a FAFSA application. Your username will be your firstname_lastname###@esc.edu, where ### is the last three digits of your college id number This username will also become your college email address.  Information about your username and setting your password to create your login account, is sent to your personal email on file with the college. 

Do I have a college email address?

Your college email address will be your college username, firstname_lastname###@esc.edu, where ### is the last three digits of your college id number. Email addressed to you this way will be forwarded to the personal email account listed in your college records. Use this email address any time you need an email address with the "edu" or educational domain, for example, when inquiring about educational discounts.

Will the college provide me an actual e-mail account on a college server?

Yes, you will receive a full college email account on the first day of the first class you take at the college. On the first day of class, you will have the option to:

  • continue to have your college email forward to your personal account
  • or  contact the IT Service Desk to have forwarding removed and access your college email using Microsoft Office 365 or the EMAIL button in MyESC.

Much of the college's correspondence is through e-mail. It is important to be sure your personal e-mail address is part of your college record. To report any change in your e-mail address, see Update My Account in MyESC.

NOTICE: The ability to update certain account information such as email address or mailing address is temporarily unavailable due to system updates. If you have any issues or questions please contact the Registrar's office directly for assistance at 800-847-3000 or registrarsoffice@esc.edu

I forgot my MyESC account password, what do I do?

ESC has a self service password reset tool, Password.esc.edu,  that allows you to manage your password and reset it when you forget. Read more information about password management and the password reset tool for quick access to your account. If you have trouble resetting your password or have question about the tool, contact the IT Service Desk online or at 1-888-HELP-009, or 1-800-847-3000, ext. 2420.

What if someone finds out my password?

It is important that you keep your password private. If you feel that someone else may have found out your password, change it immediately using Password.esc.edu or contact the IT Service Desk online or at 1-888-HELP-009, or 1-800-847-3000, ext. 2420.

How can I learn about technology at Empire State College?

For information on most college technologies, go to the IT Service Desk and Find Your Answer by searching the Knowledge Base.

The college also provides access to Lynda.com for all students, faculty and staff. Enter esc.edu in the field for "Organizations URL to log in through their portal" to access tutorials and videos a multitude of technology topics.

What if I need technical help for one of my college activities?
If you need assistance accessing online courses, MyESC, registration, DP Planner or other technology, contact the IT Service Desk online or at 1-888-HELP-009, or 1-800-847-3000, ext. 2420. Hours are 9:00 a.m. to 9:00 p.m. Monday through Thursday, 9:00 a.m. to 5:00 p.m. on Friday, 9:00 a.m. to 1:00 p.m. Saturday, and 1:00 p.m. to 9:00 p.m. on Sunday. (See the IT Service Desk for holiday or summer hours.

For library assistance, call 800-847-3000 ext. 2222. 

Where can I get more information?
See the IT Service Desk for general technology information.

Our online library offers several resources for new users, including a video tour of the library website, online tutorials and live online workshops. For information about library research, see the Library and Learning Resources.

ITS Quick Links

 Live Chat with ITS

 Submit an Incident Ticket

 Find Your Answer

 Request Service / Order Something

IT Service Desk

888-Help-009 (888-435-7009)
518-581-5656

IT Service Desk Quick Start Guide (PDF 766kB)

Note: You will need Adobe Reader to read PDF documents. If it is not installed on your computer, download it for free from Adobe.

Take the Next Step

Ready to advance your education and career? There’s no time like the present. Apply now, or learn more about SUNY Empire at one of our information sessions.