CRM and ERP Communications
Improved productivity. Better analytics. Happier students.
Introducing SUNY Empire’s new information systems.
SUNY Empire State College is implementing new constituent relationship management (CRM) and enterprise resource planning (ERP) platforms, which will improve our productivity and student engagement. These new systems represent our continual commitment to operational excellence and improving student services.
This site is your go-to resource for updates and information on our new CRM and ERP systems. You’ll find news, milestones and updates throughout the project’s implementation process.
What are CRM and ERP?
Constituent Relationship Management (CRM) is software that will help us build stronger connections with students from inquiry to graduation and beyond. It focuses on key touchpoints and communication with prospective students, enrolled students and alumni. After a comprehensive vetting process, SUNY Empire has chosen Ellucian CRM Recruit® and CRM Advise. Learn more about our upcoming CRM software.
Enterprise Resource Planning (ERP) software gives us a way to streamline administrative and back-office processes through efficient information sharing. Our new ERP will be Banner® by Ellucian, which will help us manage and track registration, financial aid, grades and assessments, billing and other student-related data. Learn more about ERP and Banner.
Why are we changing our current systems?
Our current systems are dated and have significant interoperability challenges. This has required us to lean on manual work-arounds to meet operational needs and to access multiple resources to view, collect and interpret data. The current mix and match of disconnected technology systems neither effectively nor efficiently support our current business operations. The investment in our new systems ultimately will decrease costs and streamline end-to-end business processes, bridging the current gaps between technology and operations and decreasing risk associated with administrative error.
Merodie Hancock, president
Christopher Markham, associate vice president and chief technology officer,
interim vice provost for academic administration,
Co-Sponsor Banner; Sponsor CRM Advise
vice president for enrollment management and marketing,
Sponsor CRM Recruit
vice president of decision support,
Steering Committee Member
vice provost academic programs