Frequently Asked Questions
Self Service Banner is what the Students and Faculty will use (current state = WebAdvisor).
Login -> MyESC -> "B" icon "Self Service Banner
Administrative Banner is what the Staff will use (current state = Colleague).
Login -> Administrative Banner (also available in MyESC, Staff Home, Staff Resources)
The email address is -> email@example.com
Could the Banner Resolution room be kept open as a repository for all the questions and information that people are sharing with one another? The email barrage is overwhelming.
For now, you can email -> firstname.lastname@example.org
Log in to MyESC
Click the "B" icon -> Self Service Banner (SSB)
Click the button -> Faculty Services
Click the box -> Class Roster
What have students received via email or US Mail about the new registration system? Faculty want to make sure they are aware of the changes but don’t want to sound like we don’t know what students have already been told.
When Student Accounts went live in April, Students were notified via email. On the Student Portal (my.esc.edu), an Announcement on June 5 was posted regarding Fall 2018 Registration changes.
What is the student payment process? Are they registered before payment is received? What notice do they receive?
Charges are assessed at the time of enrollment but payment is not required until the term payment due date. The fall billing is still a bit of work in progress due to the Banner migration but students will receive many notices about any amounts due. The payment due date for the fall 2018 term is August 24, 2018. Students need to make payment, or secure payment arrangements (e.g. Time Payment Plan and/or approved financial aid) prior to that date to avoid having their registration cancelled.
Although not yet implemented, students will receive a confirmation email after they register that will include a link to make a payment. About two weeks prior to the term’s payment due date, Student Accounts Billing Coordinator Melissa Sterling sends messages to students who have a balance due to let them know the payment due date is approaching and that they could be in danger of registration cancellation for nonpayment. Students will receive multiple emails if they continue to have a balance that will put their registration at risk for cancellation. Lastly, there will also be regular bills sent to students who have outstanding balances from current or past terms.
Payment can be made online at MyESC, Student Accounts > Make a Payment icon.
TouchNet Account Summary (Knowledge Base article)
Follow the steps in this Knowledgebase (KB) article:
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That would be a TIS, assuming the needed credit value is not in the catalog. If it is in the catalog as you need it, then a JITS is the right way.
Do all Ed Planning individual studies have to be created via JIT? The FAC group was told this would be done behind the scenes by the Registrar.
Yes, all individual (not study groups or online courses) studies need to be created/submitted with the JITS form; which in turn allows the registrar’s office to create the section and provide the course registration number (CRN). That second step is a manual behind the scenes step – until we are able to use the customized JITS/TIS/X-Registration product that was delayed.
It will replace NOLIJ, which is where we store images of all kinds of documents related to Student records, such as transcripts.
Briefly…and quite incompletely; Degree works is a separate application made by Ellucian that uses data from Banner. As a degree planning and degree audit tool, it relies on rules to evaluate a Student's progress toward the degree. It works very well with structured programs where requirements can be defined, even if there are many options for meeting the requirements. We are still figuring out how to use for individualized programs that do not necessarily draw from the catalog or follow curricular rules that can be evaluated by the computer. Our exploration is taking us to look at ways to design and approve individual DPs and then move them into Degree Works.
The Financial Aid office is responsible for determining eligibility for financial aid in accordance with funding sources requirements, packaging aid, certifying loans, coordinating the federal work-study program and sending award notifications.
The Student Accounts office will process payments and third-party sponsorships, generate students' bills, disburse all financial aid funds and issue financial aid refunds prior to graduation.
For grants and loans, contact Financial Aid.
For billing questions or refunds, contact Student Accounts.
Course number is always used in conjunction with a subject code.
Example: BIOL 1002.
Course Reference Number is for a specific section in the term guide and can be used to register for the specific section.
Example: CRN 80209 is for BIOL 1002 section 01.
On the MyESC Faculty Home page, when and why do we click on the button for “Self Service Banner” vs. the button for “Registration & Course Offerings”?
Registration & Course Offerings button: Is a quick way (shortcut) to the Registration page in Self-Service Banner, where you can access the Term Guide, Plan Ahead, Browse the Course Catalog, etc.
Self-Service Banner button: Brings you to a page with several choices like Faculty Services, Personal Information, Student, etc.
After you click on the Faculty Services button, you can perform several functions like:
- Advising Student Profile
- Prepare for Registration
- Class Roster
- Advisee Grade Summary
- Student Feedback
- Registration Overrides
Where and when do we enter Learning Contracts (LC)? We saw a box for entering LC’s in Self-Service Banner but now it is gone.
Read this Exchange article from July 12 -> Update on Entering Learning Contracts
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Notes DP will remain in place for the foreseeable future. We will still be able to access concurred degree plans in Notes DP for students enrolled prior to June 2018. For students enrolling this fall, concurred degree plans will be housed in Degree Program Planner. More details about this will be forthcoming.
Self-Service Banner is fully functional on a Mac.
NOTE: this topic pertains to Admin Banner, not Self-Service Banner (SSB).
From the main login page, look in the lower-right corner.
Click on -> Keyboard Shortcuts
Example: Ctrl + M -> display the menu