Frequent College Contacts

The following information will help you identify the right contact person and how to contact them. Click the "+" to expand each section.

Contact your mentor for help with:

  • academic records
  • degree planning
  • choosing studies for the next term, including cross-registration
  • solving problems related to studies and academic skills.

Find your mentor in the college directory.

Note: Your mentor's college email address is based on this pattern: (note the period between the first and last name). For example, Jane Smith's email address would be

Contact 1Stop Student Services with questions regarding:

  • Admissions
  • Registration
  • Financial Aid
  • Billing
  • Navigating college web applications
  • Other administrative services


Phone: 800-847-3000, ext. 2285

Hours: Monday-Friday, 8:30 am to 5:00 pm (EST)

Holiday hours, when applicable, are posted on MyESC.

Contact your Student Success Coordinator for assistance with:

  • Understanding the mentor-student relationship
  • Assistance navigating SUNY Empire Systems
  • Individualized coaching and extra support
  • First year student engagement workshops

Phone: 1-800-847-3000 ext. 1110

Contact your regional Academic Problem Resolution Team for help with the following:

  • filing an academic appeal or student grievance
  • questions about administrative procedures, incompletes
  • difficulty with another student
  • problems that you have not been able to resolve with your mentor

Contact Accessibility Services and Resources Team for any of the following resources:

  • Accessibility Resources and Services Registration and Accommodations Request

  • Office of Accessibility Resources and Services Student Handbook

  • Office of Accessibility Resources and Services Forms

  • Community Resources

Or email with any questions

Contact your Academic Support Team for any of the following resources:

  • writing, reading, mathematics, and statistics assistance
  • online and regional tutoring/learning coach services
  • study skills (critical thinking, time management, and more)
  • workshops full of helpful skills and information to help you be successful in your courses

Or email Academic Support at with any questions.

SUNY Empire State College recognizes many students experience housing issues, food insecurity, and financial issues resulting in less focus within studies. To ensure students are successful in their studies, students may contact the basic needs coordinator to discuss potential resources for success.


Phone: 718-907-5758

Contact the IT Service Desk with questions regarding college technology:

Phone number:

888-Help-009 (888-435-7009)

Visit the service desk website for hours, to request help, or search the knowledge base.

The Empire State College Online Library

Reference and other library services are provided by the college's professional librarians during day, evening and weekend hours via email, phone, chat and the Web.

Contact the college librarians with questions regarding:
  • information and inquiries regarding the library
  • information about how to conduct research.

Phone Number:

800-847-3000, ext. 2222


Sunday: 1 p.m.-9 p.m. ET
Monday-Thursday: 9 a.m.-9 p.m. EST
Friday: 9 a.m.-5 p.m. ET

Holiday hours, when applicable, are posted as an announcement on MyESC.



Chat with a librarian

Note: If the librarian is offline, please ask your question using the Ask a Librarian form or one of the other methods above.

Please contact the Director of Human Resources and Interim Title IX Director, Lindsay Holcomb

Title IX Coordinator Contact Information:

Phone: 518-581-2239


Sexual Violence Prevention and Response Policies

Discrimination Complaints

If you feel you have been discriminated against, please contact Lindsay Holcomb, Director of Human Resources.

Contact Information:

Phone: 518-581-2239

Discrimination Complaint Procedure

PDF files can be opened and read with Adobe Acrobat Reader. If Acrobat Reader is not installed on your computer, you can download it for free from Adobe. If you are unable to access the form and would like to request a printed copy, please contact your local student service professional.


We’re here to help.

SUNY Empire State 1 Stop Student Services is a partner in your successful college experience. Check out their website at, contact, or call them!

800-847-3000, ext. 2285