Student Service Contacts for Problem Resolution

Occasionally a student encounters a problem that s/he is not able to resolve with his or her mentor or an administrative office. Staff is available at each center and most programs to assist students. These staff members investigate and facilitate the resolution of student complaints. The role is not one of an advocate for either party, but rather as a neutral investigator of the complaint.

For more information on college policies, see the Policies and Procedures section of this site, which includes the policies and procedures for academic appeals, student conduct, grievance and accommodations for students with disabilities.

Students should contact the person listed for their home region.

Distance Learning  |  School of Graduate Studies    |  Harry Van Arsdale, Jr.  |   International Programs | Nursing  |
| Central New York   |  Rochester Region  |  Hudson Valley   |  Long Island   |  Metropolitan   | Buffalo Region  |  Northeast  |

Distance Learning — Saratoga Springs

Student Success and Development

School for Graduate Studies

Pat Ryan
Director of Graduate Student and Academic Services
111 West Ave.
Saratoga Springs, NY 12866-4390
518-587-2100, ext. 2225

Harry Van Arsdale, Jr. Center for Labor Studies

James McMahon
Coordinator of Student Services
325 Hudson St., sixth floor
New York, NY 10013-1005

Center for International Programs

Erin Barrett
International Student Services Coordinator
518-587-2100, ext. 2771

School of Nursing

Erin White
Coordinator of Student Services
113 West Ave.
Saratoga Springs, NY 12866
518-587-2100, ext. 2812

Central New York Region

Khimberle Guy
Student Services Secretary
6333 State Route 298
East Syracuse, NY 13057

Amy Mirabelli
Student Success and Development Coordinator
6333 State Route 298
East Syracuse, NY 13057
Amy Mirabelli

Rochester Region

Audrey Lynch
Coordinator of Student Services and Retention Specialist
1475 Winton Rd., North
Rochester, NY 14609-5803

Hudson Valley Region

Karin Dedrick
Student Success and Development Coordinator
Newburgh Unit
3 Washington Center, second floor
Newburgh, NY 12550
845-563-9905, ext. 3451

Long Island Region

Samantha James
Coordinator of Student Services
Long Island Center
Trainor House
223 Store Hill Rd.
P.O. Box 130
Old Westbury, NY 11568

Metropolitan Region

Callie Montalvo
Retention Coordinator
325 Hudson St., fifth floor (corner of Vandam)
New York, NY 10013-1005

Buffalo Region

Eric Bridges
Student Success and Development Coordinator
AppleTree Business Park
2875 Union Road
Cheektowaga, NY 14227

Northeast Region

Ashley Mason
Student Success and Development Coordinator
21 British American Blvd.
Latham, NY 12110
518-587-2100, ext. 2459

The student should first attempt to resolve the problem with the staff at his or her respective location or program. In the event that a student complaint is unable to be resolved through the location or program, the student may then contact:

Kerianne Silver
Director of Collegewide Student Services
1 Union Avenue
Saratoga Springs, NY 12866-4391
518-587-2100 x2389


We’re here to help.

SUNY Empire State College’s Division of Student Affairs is a partner in your successful college experience.

518-587-2100, ext. 2201