Student Service Contacts for Problem Resolution

Occasionally a student encounters a problem that s/he is not able to resolve with his or her mentor or an administrative office. Staff is available at each center and most programs to assist students. These staff members investigate and facilitate the resolution of student complaints. The role is not one of an advocate for either party, but rather as a neutral investigator of the complaint.

For more information on college policies, see the Policies and Procedures section of this site, which includes the policies and procedures for academic appeals, student conduct, grievance and accommodations for students with disabilities.

Students should contact the person listed for their home region.

School of Undergraduate Studies  |  School of Graduate Studies    |  Harry Van Arsdale, Jr.  |   International Education | Nursing

School of Undergraduate Studies

Office of Student Success and Development
518-587-2100 ext. 1110

School of Graduate Studies

Pat Ryan
Director of Graduate Student and Academic Services
111 West Ave.
Saratoga Springs, NY 12866-4390
518-587-2100, ext. 2225

Harry Van Arsdale, Jr. School of Labor Studies

Nedelka McLean
Student Services Coordinator
4 Park Ave, 2nd Floor
New York, NY 10016
518-587-2100, ext. 1478

Center for International Education

Francesca Chichello
Executive Director of International Education
518-587-2100, ext. 2428

School of Nursing

Erin White
Coordinator of Student Services
113 West Ave.
Saratoga Springs, NY 12866
518-587-2100, ext. 2812


The student should first attempt to resolve the problem with the staff at his or her respective location or program. In the event that a student complaint is unable to be resolved through the location or program, the student may then contact:

David Caso 
Associate Director of Community Standards and Engagement
2 Union Avenue
Saratoga Springs, NY 12866-4391


We’re here to help.

SUNY Empire State 1 Stop Student Services is a partner in your successful college experience. Check out their website at, contact, or call them!

800-847-3000, ext. 2285