Frequently Asked Questions

About Student Problem Resolution

What is the difference between an academic appeal and a service grievance?
What is the difference between an informal resolution and a formal resolution?


  • Our staff will assist you in interpreting the policy and finding a resolution.
  • You must file an informal grievance within 30 days of the problem.


  • Follow the guidelines in the policy, including drafting a formal letter to your center dean.
  • You have 60 days to file a formal grievance or appeal.
Are there any relevant policies out there to assist me?


We’re here to help.

SUNY Empire State 1 Stop Student Services is a partner in your successful college experience. Check out their website at, contact, or call them!

800-847-3000, ext. 2285