Exciting Changes from the Registrar’s Office
By Leah Lear, office of the registrar
October 20, 2016
The Office of the Registrar is proud to announce changes to our transcript request form and website information geared toward making the transcript request process as clear, simple, and seamless as possible. We’ve updated the form to ensure ease for students and alumni ordering transcripts. We’ve also improved our Frequently Asked Questions (FAQs) section to include transcript-specific information.
What do these changes mean for you as a student? Our hope is that these changes will give you all pertinent transcript request information at your fingertips when you open the document, allowing you to feel confident that the transcript you receive will show all of the information you expect. Instead of having to call the Registrar’s Office or the Student Information Center for guidance, you will be able to access the request form and FAQ section to quickly find answers to your transcript questions.
Automated emails will be sent to you when your transcript request is received, when payment is processed, and when your order has been fulfilled. To ensure you receive notification, please check and/or update your email address on file.
There are two key components to accurately and quickly obtaining your transcript.
The first is to plan ahead. We process transcript requests in the order they are received. If you have a pressing deadline, be sure to submit the request as soon as you are aware it’s needed, keeping the two-week processing time in mind.
Be sure to consider shipping time when calculating receipt of a transcript by your deadline. If a last-minute transcript is needed, indicate on the form, the deadline to receive the transcript; we will do our best to accommodate you, but cannot offer expedited transcript processing.
If you’ve repeated a study and want to make sure it is clear on your transcript that the new grade replaces the previous grade, make sure you have already submitted a Repeat Study Approval form to the Registrar’s Office and that it has already been processed.
If you are expecting your transcript to list a degree award date, please review the FAQ section for information about graduation processing. Walking in a commencement ceremony does not mean your degree has been officially awarded; once you are recommended for graduation your degree has to go through academic review before the graduation is processed and a degree award date is assigned. Completing your final study toward your degree does not equate to graduating.
The second key component to obtaining a transcript in a timely manner is filling out the request properly so we do not have to contact you with questions before we can enter your order. Double-check all sections of the form before submitting it to our office to ensure you’ve completed the form fully and accurately. To reiterate some of the “Important Information” from the form, we cannot process transcript requests without a hand-written signature (no pasted typed-font signature in the signature line, signature stamps, or electronic signatures can be accepted), we do not produce electronic transcripts, and we cannot fulfill transcript requests without accurate payment information. We also cannot send transcripts by email or by fax. Your order will be delayed if we have to follow up with you to request a signature, clarify what you were asking for if the form is completed incorrectly or not fully completed, or request payment information.
Please take a moment to visit the Registrar Office webpage to for a new and improved FAQ section and review our revised transcript request form. We look forward to providing service to you.
Getting to Know SUNY Empire State College: Interview with Maureen Winney, By Suzanne Lazar, student, SUNY Empire State College, editor, The Student Connection
Viewing the Caribbean through Cultural Performance, Alison Brust, office of the registrar