Moodle FAQ for Students

By Paul Ryan, director for user support services, User Support Services

February 14, 2014

Q: What is Moodle?

A: Moodle is the learning management system (LMS) used to host online courses and studies at Empire State College. 

Q: Where can I find help and additional information about Moodle?

A: Visit the student resources in the Moodle Learning Center. You will find additional information about using Moodle including:

If your technical question still remains unanswered, contact the Technology Helpdesk. For other questions, see Who to Contact for Support on the college website. 

Q: What web browsers work best with Moodle?

A: Moodle supports the following browser and versions numbers: Mozilla Firefox 4 or later, Apple Safari 5 or later, Google Chrome 4 or later, Opera 9 or later, and MS Internet Explorer 8-10. MS Internet Explorer 11 is not supported. Go to the Recent Browser Support Information  page for current specs on browser support. 

Q: How do I access Moodle?

A:  Go to www.esc.edu/moodle. At the login screen, enter your college username and password to access the Moodle homepage and your courses. 

Q: Will I be able to access my Mooderooms course using my mobile device?

A: Yes. When you use your mobile device (phone or tablet) to access Moodle, the server automatically detects your device and provides an option to display your course using the standard Web browser on your device or using a mobile-friendly theme. This makes it possible for you to see your course and access all of its features. 

Q: I am a returning student. How can I learn to use Moodle?

A: Go to the student resources in the Moodle Learning Center and enroll in the self-paced online tutorial “A Student Introduction to Moodle: Getting Started.” This tutorial provides an introduction to the basic features needed to use the new LMS. The tutorial takes about 45 minutes to complete and is hosted in the Moodle system. You will need your college username and password to log in. 

Q: I am a new student. How can I learn to use Moodle?

A:  If your center requires the completion of an online orientation, go to the Moodle site at www.esc.edu/moodle

You will need to enter your college login and password when prompted. Look for the blue menu bar, position your cursor on “My Courses” to find your orientation tutorial. 

Start with your orientation. The "A Student Introduction to Moodle: Getting Started" self-paced tutorial is included as one section of this online orientation. 

If your center does not require an online orientation, follow the instructions for returning students. 

Q: Where do I find my courses?

A:  log in to Moodle. Click the ”My Courses” link appearing on the navigational bar at the top of the page. Your courses will appear in the drop down menu. 

Q: When do I get access to my courses in Moode?

A: Most students will have access to their courses in Moodle one week before the term begins during "preview week." 

Q: Why don’t I see my course listed under “My Courses”?

A: There are two possible answers:

  1. If it is prior to the start of the term or early in the term, your instructor may not have made the course available to students yet.
  2. You have not been enrolled in the course. Students are automatically enrolled in courses according to registration, but it may take up to 24 hours before you actually gain access to the course sites in Moodle.

Q: How long do I have access to my course after the term ends?

A: Students have access to their course for two weeks after the date the instructor submits their final grade. 

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