Technical Requirements

All SUNY Empire online courses are accessible using a standard Mac or PC with a reliable internet connection.

You’ll have online access to Microsoft Office 365 (O365), which includes Word, Excel, PowerPoint, Outlook, OneNote, Publisher, OneDrive, Microsoft TEAMS and Skype for Business. You can download the full Microsoft Office suite on multiple devices, including your PC, Mac, Android device, iPad and/or iPhone.

And our IT Service Desk is ready to answer your questions about:

  • Access to your college account(s).
  • Hardware and software.
  • Technologies used to access your courses.
  • Online messaging and collaboration tools.
  • Videoconferencing and presentations.

Learn more about O365 for students and minimum hardware and software recommendations or call our at 888-help-009 (888-435-7009).

Minimum Computer Requirements for Online Courses

Feature

Recommended

Minimum

Memory

8GB

4GB

Hard Drive

500GB or larger

250GB

Network

802.11ac Wireless Card
100 Mbps Ethernet Card
*Intel recommended

802.11ac Wireless Card
100 Mbps Ethernet Card
*Intel recommended

Operating System**

Windows: Win8 or Win10
Mac: OS 10.8 or higher
Mac OS updates are free

Windows: Win7
Mac: OS 10.8 (Mountain Lion)

Peripherals

Internal/External Speakers or headset and Microphone
Web Camera capable of video web conferencing
A DVD/CD-Rom drive may be needed to install software in select courses.

Internal/External Speakers or headset and Microphone
Web Camera capable of video web conferencing
A DVD/CD-Rom drive may be needed to install software in select courses.


Please Note:


Tablets and Mobile Devices

While tablets and smart phones offer convenience to accomplish many computing-type tasks, the use of Apple iOS and Android devices are not fully compatible with all Empire State College IT services.


How to check your computer systems:

Instructions to Check your Windows 10 and above Computer System Information

  1. Click on the “window” icon in the lower left corner.
  2. Click “settings gear” icon for the Window Settings
  3. Click on “System”
  4. Click on “ About” to display computer settings

Or

  1. Click on the “Magnifying Glass” icon in the lower left corner for the search field
  2. In Search field type “About” and click on “About your PC”

Instructions to Check your Macintosh Computer Operating System

  1. Click Apple icon (first icon on menu bar)
  2. Click About this Mac

Note: These will display the processor speed, installed RAM or memory, and Operating System version.


How to check your browser settings and plugin requirements:


If you have questions or experience issues, our IT Service Desk is a click or phone call away.

Call
888-help-009 (888-435-7009)
518-587-2100, ext. 2420
800-847-3000, ext. 2420

Hours
Sunday: 1 - 9 p.m.
Monday-Thursday: 8:30 a.m. - 9 p.m.
Friday: 8:30 a.m. - 5 p.m.
Saturday: 9:00 a.m. - 1:00 p.m.