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IT Service Desk

How may we assist you?

Computer not working? Printer not printing? Not receiving your email?

Submit an Incident Ticket

Feel confident in your skills but need to be pointed in the right direction?

Search our Knowledge Base

Need an email address for a new employee? Need to order equipment?

Browse the Service Catalog and Place a Service Request


Regular Hours

1 PM - 9 PM (ET)

Monday - Thursday

8:30 AM - 9 PM (ET)


8:30 AM - 5 PM (ET)

Saturday - Now Open

9:00 AM - 1:00 PM (ET)

Contact Us


888-Help-009 (888-435-7009)



Quick Links

Learn About the New Self Service Password Reset (SSPR)

Employee - Register for Microsoft Self Service Password Reset (SSPR)

Student - Register for Microsoft Self Service Password Reset (SSPR)

Forgot Your Password:

Self Service Password Reset

Register for Self Service Password Reset:

Microsoft SSPR Setup

Technology News and Alerts:


We’re here to help.

If you have questions or concerns, please contact the IT Service Desk, 800-847-3000, ext. 2420.


Take the Next Step

Ready to advance your education and career? There’s no time like the present. Apply now, or learn more about SUNY Empire at one of our information sessions.