IT Service Desk

system status green, stable

All college applications and websites are running normally. Please submit a support ticket if you encounter any technology issues.

How may we assist you?

Computer not working? Printer not printing? Not receiving your email?

Submit an incident ticket to have one of our Technical Support Specialist do their best to solve the issue. Submitting a ticket is easy and only takes a few minutes.

Feel confident in your skills but need to be pointed in the right direction?

Search our Knowledge Base to find the answers you are looking for on your time. You can always come back and ask for help if you need it.

Need an email address for a new employee? Need to order equipment?

Browse the Service Catalog and place a Service Request to get the process started. You will be able to view the services ITS has to offer and request the resources you need.



1 PM - 9 PM Eastern

Monday - Thursday

8:30 AM - 9 PM Eastern


8:30 AM - 5 PM Eastern


9 AM - 1 PM Eastern

Contact Us


1-800-847-3000, ext. 2420



Quick Links

Problems logging in, contact:

Service Desk Dashboard

Technology News and Alerts

ITS Service Desk Quick Start Guide

Download (PDF 766kB)

ITS Training Calendar

ITS Training Calendar

Take the Next Step

Ready to advance your education and career? There’s no time like the present. Apply now, or learn more about SUNY Empire at one of our information sessions.