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IT Service Desk

How may we assist you?

Computer not working? Printer not printing? Not receiving your email?

Submit an Incident Ticket

Feel confident in your skills but need to be pointed in the right direction?

Search our Knowledge Base

Need an email address for a new employee? Need to order equipment?

Browse the Service Catalog and Place a Service Request


Please Note:

The IT Service Desk is closed on Monday May 27th for the Memorial day Holiday. We will reopen at our normal hours on Tuesday, May 28th.

The IT Service Desk has temporarily suspended Saturday support hours, however we still have Sunday hours available.

Our new hours are:

Regular Hours

1 PM - 9 PM (ET)

Monday - Thursday

8:30 AM - 9 PM (ET)


8:30 AM - 5 PM (ET)



Contact Us


888-Help-009 (888-435-7009)



Quick Links

Access Your ITS Student Dashboard:

Technology News and Alerts:

Reset Your Password at:

Take the Next Step

Ready to advance your education and career? There’s no time like the present. Apply now, or learn more about SUNY Empire at one of our information sessions.