system status green, stable

All college web applications and websites are running normally.

IT Service Desk

How may we assist you?

Computer not working? Printer not printing? Not receiving your email?

Submit an Incident Ticket

Feel confident in your skills but need to be pointed in the right direction?

Search our Knowledge Base

Need an email address for a new employee? Need to order equipment?

Browse the Service Catalog and Place a Service Request

Hours

Regular Hours
Sunday

1 PM - 9 PM (ET)

Monday - Thursday

8:30 AM - 9 PM (ET)

Friday

8:30 AM - 5 PM (ET)

Saturday

CLOSED

December Holiday Hours

Wednesday, December 23:
8:30 a.m. - 9:00 p.m.
(Normal Business Hours)

Christmas Eve, Thursday, December 24:
8:30 a.m. - 3:00 p.m.
(Closing early)

Christmas Day, Friday, December 25:
CLOSED

Sunday, December 27:
5:00 p.m. - 9:00 p.m.
(Modified hours )

Monday, December 28:
8:30 a.m. - 4:30 p.m.
(Closing early)

Tuesday December 29:
8:30 a.m. - 4:30 p.m.
(Closing early)

Wednesday, December 30:
8:30 a.m. - 4:30 p.m.
(Closing early)

New Year's Eve, Thursday, December 31:
8:30 a.m. - 3:00 p.m.
(Closing early)

New Year's Day, Friday, January 1:
CLOSED

Sunday, January 3:
1:00 p.m. - 9:00 p.m.
(Normal business hours )

Contact Us

Phone

888-Help-009 (888-435-7009)
518-581-5656

Chat

esc.edu/ITChat

Email

service-desk@esc.edu

Quick Links

Forgot Your Password:

Self Service Password Reset

Register for Self Service Password Reset:

Microsoft SSPR Setup

Learn About the New Self Service Password Reset (SSPR)

Employee - Register for Microsoft Self Service Password Reset (SSPR)

Student - Register for Microsoft Self Service Password Reset (SSPR)

The SUNY Empire ServiceNow Portal

https://www.esc.service-now.com

Technology News and Alerts:

www.esc.edu/its/news

Questions?

We’re here to help.

If you have questions or concerns, please contact the IT Service Desk, 800-847-3000, ext. 2420.

888-HELP-009