system status yellow, issue description follows

Friday, May 13th, 2022, 2:30 PM EST. We are currently experiencing intermittent issues with accessing Self Service Banner. We are working to resolve this issue as quickly as possible.

IT Service Desk

How may we assist you?

Submit an
Incident Ticket

Computer not working? Printer not printing? Not receiving your email?

Submit an Incident Ticket

Find Your
Answer

Feel confident in your skills but need to be pointed in the right direction?

Search our Knowledge Base

Request Service/
Order Something

Need an email address for a new employee? Need to order equipment?

Browse the Service Catalog and Place a Service Request

Hours

Please note:  The IT Service Desk will be closed during the following hours for Professional Development and Training:
Wednesday, 5/11/22:   

1 PM - 2 PM (ET)

Thursday, 5/12/22:   

2 PM - 3 PM (ET)

Friday, 5/13/22:   

11 AM - 12 PM (ET)

Regular Hours
Sunday

1 PM - 9 PM (ET)

Monday - Thursday

8:30 AM - 9 PM (ET)

Friday

8:30 AM - 5 PM (ET)

Saturday

CLOSED

Contact Us

Phone

888-Help-009 (888-435-7009)
518-581-5656

Chat

esc.edu/ITChat

Email

service-desk@esc.edu

Quick Links

Forgot Your Password:

Self Service Password Reset

Register for Self Service Password Reset:

Microsoft SSPR Setup

Learn About the New Self Service Password Reset (SSPR)

Employee - Register for Microsoft Self Service Password Reset (SSPR)

Student - Register for Microsoft Self Service Password Reset (SSPR)

The SUNY Empire ServiceNow Portal

https://www.esc.service-now.com

Questions?

We’re here to help.

If you have questions or concerns, please contact the IT Service Desk, 800-847-3000, ext. 2420.

888-HELP-009