system status yellow, issue description follows

Wednesday, December 2, 2020 - 3:15 PM. We are currently experiencing intermittent issues with accessing our Banner systems. We are working with the vendor to resolve this as quickly as possible. This message will be updated at 5:00 PM. For more information, contact the Service Desk at 888-435-7009 (888-HELP-009), or submit an incident ticket at

IT Service Desk

How may we assist you?

Computer not working? Printer not printing? Not receiving your email?

Submit an Incident Ticket

Feel confident in your skills but need to be pointed in the right direction?

Search our Knowledge Base

Need an email address for a new employee? Need to order equipment?

Browse the Service Catalog and Place a Service Request


Regular Hours

1 PM - 9 PM (ET)

Monday - Thursday

8:30 AM - 9 PM (ET)


8:30 AM - 5 PM (ET)



Thanksgiving Holiday Hours

Wednesday, November 25, 2020:
8:30 a.m. - 3:30 p.m. (ET)
(Closing Early)

Thanksgiving Day - Thursday , November 26, 2020:

Fiday, November 27, 2020
8:30 a.m. - 4:30 p.m. (ET)
(Closing Early)

Saturday, November 28, 2020:

Sunday, November 29, 2020:
1:00 p.m. - 9:00 p.m.(ET)
(Normal Business Hours)



Contact Us


888-Help-009 (888-435-7009)



Quick Links

Forgot Your Password:

Self Service Password Reset

Register for Self Service Password Reset:

Microsoft SSPR Setup

Learn About the New Self Service Password Reset (SSPR)

Employee - Register for Microsoft Self Service Password Reset (SSPR)

Student - Register for Microsoft Self Service Password Reset (SSPR)

The SUNY Empire ServiceNow Portal

Technology News and Alerts:


We’re here to help.

If you have questions or concerns, please contact the IT Service Desk, 800-847-3000, ext. 2420.