By Amanda Lagoe, Assistant Registrar 

Starting with the Fall 2022 term, SUNY Empire students must submit an incomplete request using the new online form if they are seeking an incomplete for a course. The submission of the incomplete request form will provide both the student and instructor with clear expectations for the incomplete if approved. Students are strongly encouraged to discuss the potential for an incomplete with their instructor, as instructors are not required to grant an incomplete per college policy. Remember, you may only request an incomplete if you have completed at least 50% of the work. As this is a new process, the Office of the Registrar is here to answer some of your most pressing questions.  
 

Where can I find it?  

The incomplete request form is easily accessible in Self-Service Banner. Go to MyESC Student Home, select Self-Service Banner, select Student Block, and then select Incomplete Grade Request.  
 

How do I use it? 

The form will display all of your ungraded courses for the term. Click on the course and then complete the required fields. You will need to provide a rationale for the request. Your explanation will help your instructor understand why you are requesting the incomplete. Next, you will need to provide your plan for completion. You should outline the assignments you still owe and your plan to complete them. Lastly, you will need to agree to the conditions of an incomplete according to the college policy. Once you agree, click submit, and you will see a pop-up confirming the successful submission.  
 

What happens after I submit it? 

You and your mentor/advisor (if applicable) will receive a confirmation email for your request. At this time, your instructor will also receive an email letting them know that your request is pending review. Your instructor will review your information and approve or deny the request. You will be notified of this decision. Please get in touch with your instructor with any questions about the status of your request. 
 

When can I submit it? 

You can submit the request until a grade is filed for the course. Please talk to your instructor as they may have a specific deadline for consideration. Typically, students should request incompletes in the last few weeks of the term. 
 

While this form will ensure that you and your instructor are on the same page with clear expectations for completion, we strongly encourage you to communicate with your instructor regarding your specific incomplete request. The Office of the Registrar has created the Incomplete Request Guide for Students to assist you in this process.  

Good luck with the end of the term!