IT Service Desk

July 31, 1:45 PM: (1) Interent and phone service at the Nanuet location has been temporarily restored, however intermittent disruptions are expected through out the remainder of the day. ITS is aware of the issue and in contact with the vendors. A permanent resolution is expected Monday, August 3rd. (2) The Moodlerooms Semi-Annual Upgrade was completed but the issue with Mahara continues. At this time all Mahara Assignments are unavailable and users attempting to access these assignments will receive an error message. ITS is working with the vendor to get this issue resolved as soon as possible. If you have any questions or concerns, please contact the Service Desk at (800) 847-3000 x2420 or submit a technology support request at http://www.esc.edu/service-desk.

Welcome to Service Desk - Your one-stop for technology help and support for all of SUNY Empire.

Contact Us

CALL
(518) 587-2100 ext. 2420
(800) 847-3000 ext. 2420

HOURS
Sunday
1 - 9 PM E.S.T.

Monday - Thursday
9 AM - 9 PM E.S.T.

Friday
9 AM - 5 PM E.S.T.

Saturday
9 AM - 1 PM E.S.T.

Problems logging in, contact: service-desk@esc.edu

ITS Service Desk Quick Start Guide (PDF  766kB)