IT Service Desk

Old Westbury Phones are Down. The phones at Empire State College's Old Westbury location are currently down while Verizon troubleshoots and repairs the issue on their circuit. We apologize for any inconvenience this may cause. For more information, contact the IT Service Desk at 800-847-3000, ext.2420, or submit an incident ticket at

Welcome to Service Desk - Your one-stop for technology help and support for all of SUNY Empire.

Contact Us

(518) 587-2100 ext. 2420
(800) 847-3000 ext. 2420

1 - 9 PM E.S.T.

Monday - Thursday
9 AM - 9 PM E.S.T.

9 AM - 5 PM E.S.T.

9 AM - 1 PM E.S.T.

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ITS Service Desk Quick Start Guide (PDF  766kB)