Maintaining Web Content

Once content is live on the college site, it must be maintained. Follow the guidelines below to perform normal maintenance on Web content for which you are responsible.

If changes are needed that are beyond the scope of normal maintenance, seek assistance through the IT Service Desk.

What does "maintenance" mean?

"Maintenance" means doing the work needed to make sure that all live content on a site is relevant, accurate and current, and that the content is in accordance with applicable policies, standards, guidelines and best practices.  

Maintenance can range from something as simple as correcting a typo on one page, to updating or adding new pages, to something as complex as reorganizing and rewriting the entire site.  

How often should maintenance take place?

The college's "Web Presence and Publishing Policy" requires that all college and college-affiliated webpage content must be reviewed and, if necessary,  updated at least once per calendar year. 

What happens if content isn't maintained?

The Web manager, at the direction of the VP OCGR, may take down Web content that has not been maintained as required.

Who is responsible for maintaining Web content?

Site stewards are responsible for making sure that all their content is reviewed annually and maintained as needed. Stewards may perform the maintenance themselves, or work with the site administrators, subject-matter experts, and others as needed to get the content updated and approved. The specific details of how the maintenance gets done is decided by the steward and may vary from one department to another.

The college Web manager is responsible for overseeing the annual cycle of content reviews and maintenance. This includes communicating with site stewards about upcoming review deadlines and with the VP OCGR and VP OIT about content that is past its review date.  

What is beyond the scope of normal maintenance?

Typical cases include, but are not limited to:

  • changes that site stewards or administrators cannot perform on their own, such as something that requires additional programming or other resources from ITS
  • adding a large amount of new content to a site
  • significantly reorganizing and revising the site
  • migrating an existing site from its current platform to TerminalFour.

IT Service Desk

888-Help-009 (888-435-7009)

IT Service Desk Quick Start Guide (PDF 766kB)

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