Exceptions to the Withdrawal Policy

At SUNY Empire State College we are aware that unexpected, exigent, personal circumstances may occur, negatively impacting a student's ability to complete his or her studies. In these rare cases, students may request an exception to the college's withdrawal policy. Requests for exceptions are reviewed by Student Accounts on an individual basis.

For more information:

Students who are unable to complete their studies due to academic service related reasons may request an informal resolution or file a formal grievance. To facilitate this process, students should start with the Student Service representative in their home region.


Contact the Student Information Center at 518-587-2100 or 800-847-3000.


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The mission of SUNY Empire’s Student Accounts is to provide the best possible customer service to students, alumni, faculty, and staff. Contact the Student Information Center at 518-587-2100 or ...