Customers Bank's division, BankMobile Disbursements (formerly Higher One Inc.) processes student financial aid refunds for SUNY Empire State College as well as several others SUNY institutions.
In accordance with Department of Education cash management rules, educational institutions must disclose their contract with a vendor that handles federal Title IV funds. In addition, institutions are required to post the median and mean fee costs that their students incurred over a one-year period using the vendor’s student banking (BankMobile VIBE) account.
BankMobile Contact Information
Customer Care By Phone
1-877-327-9515, Hours of Operation: 8am - 11pm ET, 7 days a week
Customer Care By Email
Email your question to our Customer Care agents by logging in to your account and clicking on the FAQ button. Click Email Support Team and complete the form. Your note will be sent securely to BankMobile.
Automated Service Line
1-877-327-9515 Available 24 hours a day, 7 days a week
Twitter @askbmd Facebook @bankmobiledisbursementsfaqs
BankMobile website is www.bankmobilevibe.com
Vibe Account ATM Access
Students using a BankMobile Vibe account have access to Allpoint®, the largest surcharge-free ATM network.
SUNY Empire State College has an ATM located in the first floor lobby at 113 West Ave., Saratoga Springs, NY 12866. This building is open 8:30 a.m. to 5 p.m. EST, Monday through Friday.
To find an Allpoint® ATM near you, visit allpointnetwork.com.