BankMobile Disbursements

Customers Bank's division, BankMobile Disbursements (formerly Higher One Inc.) processes student financial aid refunds for SUNY Empire State College as well as several others SUNY institutions.

In accordance with Department of Education cash management rules, educational institutions must disclose their contract with a vendor that handles federal Title IV funds. In addition, institutions are required to post the median and mean fee costs that their students incurred over a one-year period using the vendor’s student banking (BankMobile VIBE) account.

View both our institution's contract with BankMobile, a Division of Customer Bank, and the student financial account fee data.

BankMobile Contact Information

Customer Care By Phone

1-877-327-9515, Hours of Operation: 8am - 11pm ET, 7 days a week

Customer Care By Email

Email your question to our Customer Care agents by logging in to your account and clicking on the FAQ button. Click Email Support Team and complete the form. Your note will be sent securely to BankMobile.

Automated Service Line

1-877-327-9515 Available 24 hours a day, 7 days a week

BankMobile Disbursements

Twitter @askbmd Facebook @bankmobiledisbursementsfaqs

BankMobile website is

Vibe Account ATM Access

Students using a BankMobile Vibe account have access to Allpoint®, the largest surcharge-free ATM network.

SUNY Empire State College has an ATM located in the first floor lobby at 113 West Ave., Saratoga Springs, NY 12866. This building is open 8:30 a.m. to 5 p.m. EST, Monday through Friday.

To find an Allpoint® ATM near you, visit

Make your refund selection at

Financial aid refunds FAQ



Contact the Student Information Center at 518-587-2100 or 800-847-3000.


We’re here to help.

The mission of SUNY Empire’s Student Accounts is to provide the best possible customer service to students, alumni, faculty, and staff. Contact the Student Information Center at 518-587-2100 or ...


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