BankMobile Disbursements

Customers Bank acquired Higher One Inc. in June 2016. Customers Bank’s division, BankMobile Disbursements processes student financial aid refunds for SUNY Empire State College as well as several others SUNY institutions.

In the Fall of 2015, the Department of Education issued revised cash management rules that pertained to federal Title IV funds and the bank accounts offered to students through agreements between financial and educational institutions.

SUNY Empire State College does not receive any compensation from BankMobile Disbursements. Our partnership allows our student to receive their financial aid refunds by secure and efficient delivery methods.

One of the requirements of the revised cash management rules is that each educational institution disclose their contract with a vendor that handles federal Title IV funds. View our institution's contract with BankMobile, a Division of Customer Bank.

BankMobile Contact Information

Customer Care By Phone

1-877-327-9515, Hours of Operation: 8am - 11pm ET, 7 days a week

Customer Care By Email

Email your question to our Customer Care agents by logging in to your account and clicking on the FAQ button. Click Email Support Team and complete the form. Your note will be sent securely to us.

Automated Service Line

1-877-327-9515 Available 24 hours a day, 7 days a week

BankMobile Disbursements

Twitter @askbmd Facebook @bankmobiledisbursementsfaqs

BankMobile website is

Vibe Account ATM Access

Students using aBankMobile Vibe account have access to Allpoint®, the largest surcharge-free ATM network.

SUNY Empire State College has an ATM located in the first floor lobby at 113 West Ave., Saratoga Springs, NY 12866. This building is open 8:30 a.m. to 5 p.m. EST, Monday through Friday.

To find an Allpoint® ATM near you, visit

Make your refund selection at

Financial aid refunds FAQ



Contact the Student Information Center at 518-587-2100 or 800-847-3000.

Take the Next Step

Ready to advance your education and career? There’s no time like the present. Apply now, or learn more about SUNY Empire at one of our information sessions.