BankMobile Disbursements

BankMobile, a division of Customer's Bank processes student financial aid refunds for SUNY Empire State College as well as several others SUNY institutions.

In accordance with Department of Education cash management rules, educational institutions must disclose their contract with a vendor that handles federal Title IV funds. In addition, institutions are required to post the median and mean fee costs that their students incurred over a one-year period using the vendor’s student banking (BankMobile VIBE) account.

View both our institution's contract with BankMobile, a Division of Customer Bank, and the student financial account fee data.

BankMobile Contact Information

To contact BankMobile, visit

For more information about BankMobile visit this link:


Vibe Account ATM Access

Students using a BankMobile Vibe checking account have access to Allpoint®, the largest surcharge-free ATM network (ATM availability varies by location).

SUNY Empire State College has an ATM located in the first floor lobby at 113 West Ave., Saratoga Springs, NY 12866. This building is open 8:30 a.m. to 5 p.m. EST, Monday through Friday.

To find an Allpoint® ATM near you, visit

Make your refund selection at

Financial aid refunds FAQ



Contact the Student Information Center at 518-587-2100 or 800-847-3000.


We’re here to help.

The mission of SUNY Empire’s Student Accounts is to provide the best possible customer service to students, alumni, faculty, and staff. Contact the Student Information Center at 518-587-2100 or ...