Frequently Asked Questions About Financial Aid Refunds

When will I receive my refund?

We start to receive financial aid funds approximately six weeks into the term, although it can be longer for summer terms. Students are sent an email when their loan funds arrive. If a credit balance remains on your account after your tuition, fees and other authorized charges are paid, a refund will be issued to you within seven days. When you see your refund processed on your ESC account, your funds will be sent to BankMobile Disbursements on the next business day. For more information about BankMobile, please visit: http://bankmobiledisbursements.com/refundchoices/. For more detailed information, please see our Anticipated Financial Aid Refund Dates page.

What is BankMobile Disbursements and why do I receive my refund from them?

BankMobile Disbursements is a division of Customers Bank. Partnering with BankMobile Disbursements, a Department of Education approved vendor allows the college to refund students using secure and efficient delivery methods. Having refund options increased student customer service and processing costs were reduced.

Where can students access an ATM at ESC?

BankMobile Vibe checking account customers have access to Allpoint®, the largest surcharge-free ATM network.

SUNY ESC has an ATM located in the first floor lobby at 113 West Ave., Saratoga Springs, NY 12866. Visit the Saratoga Springs location website for hours of opperation and other information.

To find an Allpoint® ATM near you, visit allpointnetwork.com.

I have withdrawn from my classes. Can I keep my refund?

The number of credits for which you are registered is one of the eligibility requirements for financial aid. If you withdraw from any or all of your classes, it is possible that your financial aid eligibility for the current and future terms will be affected. You are ultimately responsible for maintaining eligibility for your financial aid and if you receive a refund from financial aid for which you are not eligible, the funds must be returned and you may owe a balance due. Please read The Impact of Withdrawing on Financial Aid for more information.

Questions?

Contact the Student Information Center at 518-587-2100 or 800-847-3000.

Questions?

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The mission of SUNY Empire’s Student Accounts is to provide the best possible customer service to students, alumni, faculty, and staff. Contact the Student Information Center at 518-587-2100 or ...

800-847-3000