Frequently Asked Questions About Financial Aid Refunds

When will I receive my refund?

We start to receive financial aid funds approximately six weeks into the term, although it can be longer for summer terms. Students are sent an email when their loan funds arrive. If a credit balance remains on your account after your tuition, fees and other authorized charges are paid, a refund will be issued to you within seven days. When you see your refund processed on your ESC account, your funds will be sent to BankMobile Disbursements on the next business day. If you have not selected a refund choice at using the personal code from your BankMobile Disbursements selection kit , your refund will be delayed. For more detailed information, please see our Anticipated Financial Aid Refund Dates page.

What is BankMobile Disbursements and why do I receive my refund from them?

BankMobile Disbursements is a division of Customers Bank. Partnering with BankMobile Disbursements, a Department of Education approved vendor allows the college to refund students using secure and efficient delivery methods. Having refund options increased student customer service and processing costs were reduced.

Why do I need a BankMobile Disbursements Selection Kit?

All financial aid refunds are processed through BankMobile Disbursements, so you need to select one of the following refund methods: a direct deposit into your own bank account (ACH transfer), open a BankMobile Vibe checking account, or receive a BankMobile check.  If you do not select a refund preference, the default action is that BankMobile will send a check approximately two weeks after your funds have arrived on your BankMobile record.

BankMobile Logo of green envelope

How do I choose my refund preference?

Your BankMobile Disbursements selection kit includes a letter with your personal code. Visit, enter the email used on your ESC account and the personal code which looks like ABCD-1234-5678. When your email and personal code are validated, you will then have access to your BankMobile record. At that point you may get started and chose your refund preference using the prompts on their website.

If you plan to use the bank transfer (ACH), you will need to have your bank routing and account numbers to enter on their secure site.  If you choose a check, you will need to enter a physical address, P.O. Box addresses are not accepted.

If you lose or never receive the selection kit, you may send an email to Student Accounts and ask for another personal code to be issued by BankMobile Disbursements.  Contact Student Accounts at

Do I have to open a bank account with BankMobile Disbursements in order to receive my refund?

No. If you prefer not to open a BankMobile Vibe checking account, you may opt for a bank transfer to your own bank account or a BankMobile check.   

Am I going to be charged fees in order to get my refund?

Refund options of a bank transfer (ACH) to your own bank account and a BankMobile check do not have fees associated with them. A BankMobile Vibe checking account may be subject to fees. Please visit to learn more.

Where can students access an ATM at ESC?

BankMobile Vibe checking account customers have access to Allpoint®, the largest surcharge-free ATM network.

SUNY ESC has an ATM located in the first floor lobby at 113 West Ave., Saratoga Springs, NY 12866. Visit the Saratoga Springs location website for hours of opperation and other information.

To find an Allpoint® ATM near you, visit

I have withdrawn from my classes. Can I keep my refund?

The number of credits for which you are registered is one of the eligibility requirements for financial aid. If you withdraw from any or all of your classes, it is possible that your financial aid eligibility for the current and future terms will be affected. You are ultimately responsible for maintaining eligibility for your financial aid and if you receive a refund from financial aid for which you are not eligible, the funds must be returned and you may owe a balance due. Please read The Impact of Withdrawing on Financial Aid for more information.


Contact the Student Information Center at 518-587-2100 or 800-847-3000.


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The mission of SUNY Empire’s Student Accounts is to provide the best possible customer service to students, alumni, faculty, and staff. Contact the Student Information Center at 518-587-2100 or ...


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